Lead Donation Attendant

We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization that cares deeply about people and the planet. We look forward to welcoming you.

The Lead Donation Attendant is the first point of contact with our donors and represents the face of Goodwill. This position is critical to donation growth. The Lead Donation Attendant is held accountable for providing exceptional customer service to our donors with the goal of building customer loyalty and increasing the quantity and quality of donations. The person in this role will also be responsible for educating the donor about the community impact of their donations.

What We Offer:

• $17.50/hourly
• Competitive Employee Discount
• Accruable Vacation & Sick Time
• Medical, Dental & Vision Insurance*
• Continuous Growth & Development Opportunities
• Mental Health + Wellbeing Employee Assistance Program
• Consistent full-time schedule (32-40 hrs/week)

What You Will Do:

• Deliver an exceptional donor experience to represent Goodwill’s brand to our internal and external customer base.
• Maintain high personal integrity in the development of external relationships on behalf of Goodwill, as well as during the appropriation and management of donated goods or Enterprise assets.
• Clearly communicate Goodwill’s mission and the benefits of donating to Goodwill.
• Ensure Enterprise and departmental assets are managed in accordance with Enterprise policies and procedures, as well as execute all financial and budget obligations per established business priorities and plans.
• Model the behavior of an ideal Donation Attendant while serving as a leader and mentor to donation and retail store staff.
• Collaborates with Donation Management to complete key work responsibilities.
• Prepare weekly donation labor schedules, paperwork, and reports, using Goodwill information reporting systems and/or Microsoft Office suite. Visit designated offices as necessary to complete reports.
• Communicate labor schedule activities to staff.
• Partner with Donation Leadership in scheduling discussions, operations activities, and personnel actions.
• Provide exceptional customer service, which includes focused attention to detail and prompt responses to donor requests, inquiries, recommendations, and complaints; ensure requests beyond authorized level of approval are transferred to leadership for resolution.
• Promptly greet donors and assist with unloading donations; timely communication of Goodwill’s donations policies and offer tax receipts, as necessary.
• Share information or provide marketing materials to donors about Goodwill’s mission and programs.
• Proper recording of daily donor counts, including but not limited to recyclable electronic donations, equipment filled and empty, ADC capacity, etc.
• Sort, label, and seal (as required) donated goods by category; stack neatly and safely in designated equipment and handle in a manner to avoid damage or breakage.
• Maintain clean housekeeping in and around donation area (within no less than a 50 ft. radius).
• Assist supervisor in providing on-the-job training to new staff and participants, and volunteers, as directed.
• Work donation drives and other events, and meetings as necessary.

What You Bring to the Role:

• High School diploma, GED or equivalent and one (1) year of experience in Donations or Supply Chain.
• Friendly, good-natured, enjoy working with and around others.
• Able to provide exceptional customer service to a diverse donor community.
• Comfortable working within a diverse and inclusive social enterprise with individuals with diverse backgrounds and experiences.
• Creative problem-solver that is especially skilled in responding/resolving donor inquires and complaints.
• Read and write English proficiently or have enrolled in and are on track to successfully complete an approved ESL program.
• Computer literate and basic Math skills.
• Basic written (writes legibly), verbal communication (comfortable speaking to others), and listening skills.
• Available to work on evenings, weekends, and holidays.
• Able to lift at least 50 lbs.
• Able to stand on hard surfaces for an extended period.