Lead Customer Service Representative

Lead Customer Service Representative - Full-time

Country Visions Cooperative is looking to hire an experience Lead Customer Service Representative (CSR Lead), located at our Brillion home office. This person will be responsible for leading the Energy Division CSR team members, is located in-person and will report to the VP of Energy & Retail.

Country Visions Cooperative is a diverse agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We offer services and products in Agriculture, Grain, Energy, Retail Stores, Convenience Stores and additional services. We are proud to trace our roots back to 1923. Work with excellent team members in a successful and growing organization.

COMPANY BENEFITS

• Competitive pay, depending on experience
• Paid time off
• Annual profit sharing
• Paid holidays and additional annual floating holidays
• 401K with a company match well above the market average
• Medical insurance - 70% of premiums covered by Country Visions Cooperative
• Optional Health Savings Account with a large company match
• Dental and vision insurance
• Flexible Spending Account
• 100% Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Employee Assistance Program
• Health and Wellness Program

JOB RESPONSIBILITIES

• Leads the Customer Service Representative team members throughout all Energy locations
• Assists management with tracking contract positions with Country Visions suppliers
• Lead the training of current and new CSRs on all job responsibilities
• Answer phone calls from customers and provide excellent service
• Responsible for managing the Daily Position Report which houses information regarding contracting positions for customers and Country Visions
• Participates with Energy team members in posting daily pricing
• Daily utilization of our Energy Force software program for deliveries, projections and daily sales
• Assists in preparing the monthly State fuel taxes
• Lead in the preparation of monthly financial reporting for the Energy Division
• Assists with generating various reports for management as needed
• Leads in recruiting, interviewing, and hiring all new Energy CSRs
• Conducting annual performance evaluations for all reporting team members
• Involved in the compliance and disciplinary process as necessary
• Utilization of Paycom HRIS
• Routinely works with team members, managers, and executive leadership
• Minimal travel required, less than 5%
• Other duties and responsibilities as assigned by management

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Prior Customer Service management experience preferred
• At least 3 years of prior Customer Service experience
• Demonstrated proficiency utilizing Microsoft Office products: Word, Excel and Outlook
• Excellent Customer Service skills
• Strong interpersonal, verbal and written communication skills
• Strong organizational and time management skills
• Successfully work in a fast-paced environment

Come join the Brillion Corporate office at Country Visions Cooperative! We look forward to hearing from you!