Lead Customer Service Representative (10:30Am - 7Pm) - 25029

We have an immediate opening for a Lead Customer Service Representativefor a 12 Month + Contract. This position offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.

10:30AM TO 7PM SHIFT - 1ST 3 WEEKS OF TRAINING WILL BE 8AM - 4:30PM

• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
• Works with various departments to meet maintenance services sales goals.
• Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
• Focus of work may be in pre-sale or post-sales or both.
• Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
• Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
• Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Requirements

• 1-2 years of experience required, Bachelors degree preferred
• Must have Skills:
• 1. Analytical-experience working with data to solve problems and develop processes
• 2. Organized
• 3. Communication (Customer Service orientation)
• 4. Experience with Microsoft Office
• 5. Proficiency in Excel including pivot tables and various functions

Job Types: Full-time, Contract

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift

Ability to Relocate:

• Portage, MI: Relocate before starting work (Required)

Work Location: In person