Address
Form of workUnder the general direction of Innovative Technology Solutions Branch (ITSB) Manager, IT Manager I, the Information Technology Specialist II (IT Spec. II) codifies the enterprise vision, leads the solution architecture, technical development, implementation, maintenance and support of DSS systems. The IT Spec. II provides technical expertise in architecture, design, development, and ongoing support to the applications supported by ITSB. The IT Spec. II leads staff and consultants. The primary duties of the IT Spec. II include developing and maintaining the technical architecture of solutions, operation, and maintenance of systems including user research, user-centric design, development and configuration, testing, and iterative implementation of the business application services using Customer Relation Management tools like Microsoft Dynamics, Salesforce etc. and .Net framework or other related technologies. The primary duties of the IT Spec II lie within the Software Engineering domain, with ancillary duties in the System Engineering, Information Security Engineering, and IT Project Management domains.
The IT Spec II leads documentation of the existing data and services models, and is responsible for leading development of the to-be services and data models, ensuring that services provided map to user needs and are in full conformity with applicable State and Federal guidelines regarding confidential, protected, or personally identifiable data and Federal tax information both at-rest and in transit. The IT Spec II is responsible for the development of key project and service documentation artifacts necessary to document both existing and to-be business and service processes, including a comprehensive inventory of transmissions and outputs, business needs inventories, and technical services inventories. Responsible for leading requirements gathering, executing gap analysis to surface or crystallize service needs, and ensuring that the functional requirements inventory is maintained in a coherent, organized manner. The IT Spec II works closely with the product and service owners to ensure that business functional or process requirements are completely and coherently translated to corresponding technical services and requirements, and provides oversight and ensures ongoing normal functioning, inclusive of all reports and needed outputs, of the existing service solution. As modules of the replacement/re-homed solution become ready to enter into production, the IT Spec II will work with management, customers, and clients to ensure stable decommissioning and seamless cutover/deployment.
Benefits: The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.
Click here to view all the attractive benefits available to state employees!
Telework / Remote Work Information: This position has been designated as eligible for telework. The position may require in-person attendance when requested.
Need help understanding the examination and hiring process? Do you have a question about CDSS? We'd love to hear from you! Please contact us at Recruiter@dss.ca.gov. Please include the job classification and job control (JC-XXXXXX) number in the subject line.
**This is a re-advertisement, if you've previously applied, you do not need to re-apply**
You will find additional information about the job in the Duty Statement .
Working Conditions
This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST II
- Job Application Package Checklist
- Duty Statement
Position DetailsJob Code #:
JC-390265
Position #(s):
800-772-1414-910
Working Title:
Lead CRM Developer/Administrator - SERVICENOW
Classification:
INFORMATION TECHNOLOGY SPECIALIST II$7,893.00 - $10,576.00 A
# of Positions:
1
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time
Department Information
Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California's needy and vulnerable children and families.
Information Systems Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by California Department of Social Services (CDSS) business units.
ISD accomplishes this by:
•Effectively managing information systems and equipment;
•Planning, communicating and implementing responsible information technology policies and solutions; and,
•Sharing and transferring information technology knowledge and tools.
CDSS Culture
CDSS' goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
Special Requirements
This position is subject to fingerprinting clearance by the Department of Justice.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.
If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.
Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/19/2023
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento , CA 94244-2430
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable QualificationsIn addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
•Bachelor's degree in computer science, Information Systems or a related field.
•Candidate should have extensive experience working with CRM cloud solutions, experience in designing the solutions and recommending the appropriate services to meet the business requirements.
•Candidate should have experience with application development, databases, and reporting using programming languages and platforms like C#, SQL and Power Platform.
•Candidate should have technical leadership experience along with knowledge and experience in developing SDLC using Agile methodology.
•Ability to maintain and modify complex applications to meet current and/or changing business needs.
•Ability to manage projects and IT efforts with cross-functional teams to deliver successful solutions on time.
•Strong organizational, communicational, and planning skills including adhering to changing priorities and resources, meeting deadlines, and working under pressure in a fast-paced cross-functional teams.
Benefits
There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.
Transportation Reimbursement of 75% is available to eligible employees, reimbursement is not to exceed $100, and employee must provide proof of transportation pass payment.
Click here to view all the attractive benefits available to state employees!
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Bhupinder Kaur
ext:
bhupinder.kaur@dss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process. Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.
To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:
CalCareers Exam/Assessment Search
If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at examinations@dss.ca.gov .
Applicant Survey
Please let us know how you learned about this career opportunity by taking the brief survey that follows: Recruitment Survey
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redact...
