Lead Concierge

Position Overview:
We are currently seeking a dynamic and customer-focused individual to join our team as a Luxury Property Concierge at one of our prestigious Class A properties in Washington, DC. The ideal candidate will possess exceptional interpersonal skills, impeccable attention to detail, and a passion for delivering exceptional service.

Responsibilities:

• Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
• Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
• Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
• Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
• Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
• Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
• Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.

Qualifications:

• Previous experience in a luxury hospitality, concierge, or customer service role preferred.
• Exceptional communication skills, with the ability to interact effectively with a diverse range of individuals.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in computer applications such as Microsoft Office and property management software is desirable.
• Ability to maintain a professional appearance and demeanor at all times.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
• Knowledge of the Washington, DC area and local attractions is a plus.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement savings plan with employer match
• Paid time off and holidays
• Ongoing training and development opportunities
• Opportunity for career advancement within a growing company

EQUAL OPPORTUNITY EMPLOYER & EQUAL HOUSING PROVIDER

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to Commute:

• Washington, DC (Required)

Ability to Relocate:

• Washington, DC: Relocate before starting work (Required)

Work Location: In person