Lead Cashier

The Detroit People's Food Co-op - a Black-led, community-owned grocery store that aims to promote Black food sovereignty through a storefront in Detroit's Historic North End - is currently seeking enthusiastic and dedicated Lead Cashiers to join our team. As a member of our team, you will play a crucial role in creating a welcoming and inclusive environment for our members and customers while supporting the smooth operation of our co-op.

Lead Cashiers are responsible for providing direct service and supporting the team to ensure each customer having an exceptional experience from the time they enter the store through their cashiering transaction through excellent customer service, accurate product and cash handling, and focus on store cleanliness, organization and conditioning.

Status

• Reports To: General Manager
• FLSA Status: Non-exempt; Full time
• Pay rate: Starts at $16 per hour

Essential Responsibilities and Functions

• Exceed our customers’ expectations for service and provide a clean, organized, inclusive store environment and store experience for all people, in accordance with the Co-op’s customer service standards.
• Provide outstanding internal and external customer service: consistent, prompt, friendly, courteous and professional.
• Ensure quick response to customer questions and concerns. Maintain communication through the customer comment box and other methods as directed.
• Maintain a calm and friendly attitude with all customers and in all situations, striving to deescalate challenging situations with the support of the store team.
• Inform customers of co-op information, for example new products, specials, educational materials, and upcoming events.
• Understand and communicate the ‘cooperative difference’ and the particulars of membership to shoppers and staff alike.
• Work to advance the mission of the Co-op through outstanding service to everyone we touch every day.
• Check out customer purchases quickly and accurately, using correct prices, PLU's and departments.
• Support customer self-checkout to ensure speed, security and accuracy.
• Prioritize cashiering and lane maintenance unless otherwise instructed.
• Provide back-up as needed so that customers wait as little as possible to be checked out. Call for back-up as needed. Customers should not be allowed to line up more than three deep without a call for additional assistance.
• Load customer purchases into bags with efficiency and care.
• Assist customers with special order pickups.
• Complete returns within established guidelines.
• Explain and promote membership and receive membership payments.
• Count in and close out registers following established procedures.
• Maintain cleanliness of the sales floor, customer restrooms, and grounds at the direction of management.
• Ensure that supplies are well-stocked throughout the retail area.
• Check prices, clean spills, restock items, and perform other duties as needed.
• Ensure coupons are sorted, counted and provided to General Manager periodically to allow DPFC to receive reimbursement.
• Return carts and containers to their proper locations in a safe and efficient manner.
• Adhere to scheduled shifts and be ready for work when shift begins.
• Maintain accurate and attractive signage throughout the front end.
• Delegate and provide coaching and support to cashiers to accomplish above duties, providing feedback on cashier performance to co-op management.
• Alert co-op management and security personnel to potential shoplifters, disorderly customers or other emergencies.
• Provide Front End reports and other materials to DPFC accounting contractors as requested.
• Refer unresolved customer questions or problems to co-op management.

Find a complete job description here: DPFC Lead Cashier Job Description

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Familiarity with or an interest in learning about natural foods.
• Five years experience working in retail or grocery store preferred.
• Language ability - comprehend complex instructions, correspondence, and memos. Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds. Effectively present information in one-to-one and small group situations to employees and customers.
• Math ability – Add and subtract two digit numbers. Perform calculation using units of US currency, weight, volume and distance measurements.
• Reasoning ability – apply common sense understanding to carry out detailed written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. Prioritize work tasks, multi-task and maintain focus.
• Computer skills – use email, website, time clock and other work related programs proficiently.
• Problem solving skills
• Customer service skills – ability to manage difficult or emotional customer situations. Communicate respectfully at all times. Respond promptly to requests for customer assistance.
• Attendance and punctuality – consistently report to work on time to work scheduled shifts.
• Dependability – respond appropriately to management direction. Commit to department goals and expectations. Complete tasks on time.
• Quality of work – demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality.
• Quantity – Work quickly and accurately with a sense of urgency. Meet productivity standards. Strive to increase efficiency and productivity.