Lead Caregiver

Nearby cities: Tumwater, Lacey, Centralia, Shelton, Yelm, Tenino, Dupont, Lakewood, Tacoma, Rochester, Roy, Chehalis

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time Off
• Retirement Plan
• Federal Holidays Off

Requirements:

• Either HCA or CNA credential
• Driver License
• High School Diploma
• Auto Insurance

Home Care is a wonderful profession that helps to serve our most vulnerable people. At Comfort Keepers, we believe that every day we spend with a client is a day we can make a difference in someone’s life. We believe that in every person, there is an inner spark. It is something age and illness cannot take away.

AIM OF THE JOB

The Lead Caregiver will work closely with the Client Care Coordinator and the Human Resources Manager to ensure clients receive the highest quality of care and customer satisfaction, and supervises all caregivers in their respective territory. The Lead Caregiver also assists with the scheduling, staffing, and training of caregivers.

DIMENSIONS

The Lead Caregiver:

• Oversees caregivers, providing day-to-day management and guidance
• Regularly review and reevaluate the care plans of clients to ensure that their evolving needs are met
• Facilitates ongoing coordination and communication between the client, caregiver team, physicians, and other staff members
• Directs caregiver schedules and ensures proper follow-up after caregivers are assigned to clients

CONTEXT AND MAIN CHALLENGES

The most difficult challenges of the position include:

• Ensuring a premier experience for everyone – client, client family members, and caregivers despite the challenging nature of varying situations
• Managing unique and complex situations, such as, last minute shift changes, employee call-offs, and first level handling of employee and client complaints
• Supporting a growing, diverse, and dynamic network of caregivers

MOST FREQUENT INTERNAL/EXTERNAL CONTACTS & NETWORKS

The Lead Caregiver will work closely with the following internal contacts:

• Human Resources Manager and upper management
• Scheduling Manager and supporting team
• Internal office staff
• Current and future caregivers

The Human Resources Admin will work closely with the following external contacts:

• Caregivers, Clients, and family members
• Local hospitals as appropriate and referral partners

Each day varies in responsibilities, and you will need to flex your priorities to the needs of the business. This requires communication with both applicants and various internal departments.

You must have excellent telephone, written and verbal communication skills; professional and positive attitude, presentation, maturity, and comportment; good reasoning abilities and sound judgment.

With the mindset of “elevating the human spirit” our Lead Caregivers must have strong customer service skills and be able to treat both internal and external customers in a manner consistent with the Comfort Keepers company culture.

MAIN ASSIGNMENTS

• Proactively manages the ongoing client relationship for existing clients
• Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance
• Anticipates client needs and advise families
• Responsible for updating the physical schedule within scheduling software and communicating the shift expectations to the assigned team
• Provides feedback to local leader regarding caregiver performance and customer feedback
• Identifies and makes recommendations regarding any safety concerns of caregivers or clients
• Determines client recovery activities for deactivations, hospitalizations, hours reductions, and canceled hours
• Coordinates care with Client Care Coordinator, family members, and other care providers
• Reviews daily care logs to ensure quality care is delivered
• Initiates care coordination process based on information gathered in the notes with the necessary parties and documents accordingly
• Initiate hiring process for Comfort Keepers including processing applications, background screening, assessments, interviewing, and reference checks; makes hiring recommendations.
• Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential clients, and inactive clients
• Performs other administrative tasks and special projects as assigned

ACCOUNTABILITIES

• Efficient client handling, as demonstrated by key indicators like client satisfaction and client turnover rate
• Successful resolution of each incoming call, as demonstrated by client, caregiver, and operations manager and surveys

This job description is not intended to be all-inclusive. The employee will be expected to perform other job duties as assigned.

Work Environment:

Office and field

Position and Physical Demands:

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 25 pounds in weight; extended time at a computer work screen and on the telephone. Must be able to operate a motor vehicle.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Olympia, WA: Relocate before starting work (Required)

Work Location: On the road