Lead Administrator

Top 3 Required Skills/Experience –
• Leadership
• Attention to Detail/Organizational skills
• Coaching/Development skills

Required Skills/Experience – The rest of the required skills/experience. Include:
• Monitor and analyse proficiency and quality efforts subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract
administration.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.

Education/Certifications – Include:

• Bachelor's Degree in related field preferred.

SUMMARY
Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to
customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
2. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.
3. Select, train, develop, appraise and counsel support staff personnel.
4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve
issues and inquiries.
5. Monitor and analyse proficiency and quality efforts subordinate personnel.
6. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract
administration.
7. Recommend and implement new or improved systems which will enhance or expedite work.

EDUCATION AND/OR EXPERIENCE
1. Bachelor's Degree in related field preferred.
2. A minimum of 60 college credits is required.
3. Three (3) years customer service, or claims processing, or membership and billing experience required
4. Two (2) years’ experience in a leadership role preferred.

OTHER SKILLS AND ABILITIES
1. Detailed knowledge of assigned major healthcare payer department(s)/area(s) including all applicable policies, procedures and processes as preferred.
2. Strong organizational, planning, analytical and communication skills.
3. Other related skills and/or abilities may be required to perform this job.

Job Types: Full-time, Contract

Salary: $50.00 - $60.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 7 years

Schedule:

• Monday to Friday

Ability to Relocate:

• New Hudson, MI 48165: Relocate before starting work (Required)

Work Location: Hybrid remote in New Hudson, MI 48165