Law Enforcement & Security Dispatch Center Supervisor

Work for a company where your individual contributions are recognized and rewarded. Apply for your next security position at Prosegur. We are always hiring professionals eager to exceed customer expectations.
We’re hiring a reliable, experienced, Law EnforcementDispatch Center Supervisor! The persons in this position will maintain a safe and secure environment for customers and co-workers by patrolling, monitoring premises, and performing search procedures.
Shifts include: 0800-1630 (8:00am - 4:30pm) Monday-Friday
Hourly starting wage: $31.74/hour + Optional H&W Stipend of $4.98/HR, making the effective hourly rate $36.72/HR
Prosegur offers a whole suite of benefit options. Prosegur believes in career advancement and encourages current employees to apply. We offer competitive wages and exciting company resources.

Responsibilities:

• Track employee time and attendance
• Monitor alarms and electronic security systems
• Track the progress of dispatch logs
• Receive calls from interior guard posts
• Respond to client requests
• Facilitate incident response efforts
• Initiate notification and escalation procedures
• Document significant incidents
• Perform primary analysis of operational procedures
• Provide assistance to customers, employees, and visitors in a courteous and professional manner
• Answer all telephone calls and document all pertinent information.
• Monitor intrusion detection systems following automated alarm monitoring software instructions, initiate internal or police response based on defined criteria, accurately capture event information, confirm accuracy of data recorded in the alarm database, and interact with Postal employees including Inspectors, customers, and police departments.
• Coordinate first responder notification.
• Operate and monitor communications via the National Law Enforcement Communication Center radio communications network.
• Receive and transmit communications on National Crime Information Center (NCIC) and the National Law Enforcement Telecommunication System (NLETS) inquiries.
• Access to various intelligence information as required.
• Ensure all equipment and software located in the NLECC is functioning properly. Immediately report any and all equipment malfunctions to the Lead Dispatcher.
• Knowledge of NLECC Standard Operating Procedures (SOPs)
• Ensure proper care for personal accountable items issued for job performance while on site.
• Monitor after-hours phone traffic

Qualifications:

• Possess or able to obtain an Sensitive Public Trust security clearance
  • initial Sensitive Public Trust adjudication process can take up to 2 months from submission
• Be a citizen of the United States of America and 21 years of age or older;
• Have a minimum 2 years previous satisfactory work experience as a Law Enforcement dispatcher, or dispatcher in civilian or military environments or 2 years experience in central station alarm monitoring or 2 years experience as a Security Dispatcher.
• Be capable of maintaining professionalism under highly stressful situations;
• Be literate in the English language to the extent of reading and understanding printed regulations, written orders and instructions, training instructions, and be able to compose reports which convey complete information;
• Be capable of hearing ordinary phone and radio conversation with either ear;
• Possess strong computer and data entry skills (typing proficiency at minimum 55-60 WPM), including knowledge of word processing, spreadsheet, and email software. Experience with alarm monitoring software is desirable;
• Must have the ability to interact professionally with co-workers, postal employees, customers, management and the public;
• Possess ability to prioritize work from different communication sources (radio, telephone, alarm monitoring software) and reprioritize as needed;
• Must be able to work set shifts on a schedule covering 24 X 7 facility operations, that includes evenings, weekends, and holidays;
• Must be able to communicate effectively in English to co-workers, postal employees, customers, and management;
• Applicants with experience in a Law Enforcement Dispatch center preferred
• High school diploma or GED equivalent
• Minimum 2 year of call Center Supervisor
• Must have reliable transportation
• Must have good communications skills
• Ability to stand or walk for long periods
• Ability to think clearly during crisis or high-stress periods
• Must be reliable, have a positive attitude, and uphold ethical behavior"

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License # 116058

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity: education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.