Laundry Attendant/Housekeeping

HOUSEKEEPING/LAUNDRY ATTENDANT JOB DESCRIPTION

OVERVIEW:

Cleanliness is one of the most important features a hotel can offer its guests. Housekeeping/Laundry Attendants show exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team goals. They perform quality assurance (QA) requirements for their department. Part of their job is to ensure guest privacy and security by following established policies and procedures.

Housekeeping/Laundry Attendants’ main tasks are changing the bed linen and towels; making beds; emptying bins; vacuuming floors; cleaning bathroom fixtures; dusting; cleaning coffee pots; and replenishing stocks of guest supplies such as shampoos and soap, as well as treating, washing, drying, and folding laundry. The Housekeeping/Laundry Attendant is to keep the laundry area and equipment clean and in good working order. They may be required to perform tasks, which involve exposure to visible blood contamination or reasonably anticipated blood contamination. They must be knowledgeable about OSHA Blood-borne Pathogen Standards and must follow the required procedure for handling, cleaning, disposing, or moving of objects/materials and the clean-up of blood, infectious materials, or body fluids containing blood. They must be qualified to operate various kinds and types of laundry equipment safely and properly. This position requires that employees are able to effectively communicate in English. Working in a hotel requires that you be available to work every day of the year, as the hotel never closes. Housekeeping/Laundry Attendants report to the Head Housekeeper.

PHYSICAL REQUIREMENTS:

· The position demands good physical and mental health.

· Employees need to be fit, with plenty of stamina, and prepared to work hard on their own, and may have to work quickly when a room is needed for a guest who is waiting.

· Employees will be required to lift, carry, walk, sit, bend, reach, step up, push, pull, and fold.

· Employees must work a flexible schedule and be capable of performing tasks that require repetitive motions.

· Employees must be able to move continuously during work hours, stand for eight (8) hour periods, and must be able to lift and/or carry 50 pounds from the ground to above head level.

· Employees will sometimes be required to handle heavy loads without assistance and must be able to work in an environment that can be humid, hot, cold, and damp.

MAJOR DUTIES:

· Report to work at scheduled time in the proper uniform.

· Always represent the hotel in a positive manner, SMILE.

· Ensure total guest satisfaction by following the managers requests.

· Clean all assigned rooms using established, approved methods which includes, but is not limited to the following: make beds with clean sheets, dusts furniture, replenish guest supplies and towels, clean bathroom, vacuum, clean refrigerator and microwave, wipe down mirrors and replace amenities.

· Perform routine duties including, but not limited to, the following: washing, drying, folding, and sorting linen and terry, treating stained linen.

· Performs established work procedures and standards to maintain linen supply level appropriate for hotel’s occupancy level.

· Must work with various cleaning chemicals and solutions and comply with EPA and OSHA regulations and other safety policies of the hotel.

· Ensure the televisions, radios, lights, and air conditioning equipment are clean and in working condition. Inspect all equipment and furniture in your work area daily for any hazards to employees and/or guests. Report all potential safety hazards or injuries to Head Housekeeper or Manager on Duty.

· Prevent loss or damage to hotel supplies, the hotel’s property and the guest’s property. Never leaves a guest room open or a housekeeping cart unattended.

· Immediately log and return all lost and found items to the Head Housekeeper.

· Keep housekeeping cart clean and neat at ALL times while maintaining an ample level of supplies.

· Keep equipment and laundry area clean, including the daily cleaning equipment at the end of the shift.

· Assist other hotel departments as necessary.

· Clean rooms in allotted time.

· Be responsible for re-stocking cart and chemical caddy and cleaning and emptying vacuum at the end of the shift.

· Responsible for maintaining proper laundry chemical levels and reporting needed supplies to supervisor, before running out.

OTHER DUTIES:

· Respond to the requests of all guests and the head housekeeper.

· Occasionally cleans lobby area: vacuuming, dusting and general trash clearance.

· Cares for and maintains cleaning equipment including vacuums and chemicals every day. To include changing vacuum bags, and refilling chemicals before you leave each day.

· Performs special projects to always maintain maximum service.

· Changes bed linens and shower curtains as assigned.

· Helps complete monthly inventory.

PLEASE NOTE: The aforementioned general outline is not to be considered by the employee as all-inclusive. Employees may be required from time to time to execute tasks other than those duties specifically defined above. Should an employee be asked to perform such a task, the employee will comply with the request and do so to the best of his or her ability.

· Performs special projects, such as deep cleaning, to maintain a maximum level of service at all times.

· Greets all guests and staff members in the hallways.

· Assist with monthly inventory count.

· Reports Directly to the head housekeeper.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 28 – 32 per week

Benefits:

• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• Cleaning: 1 year (Preferred)
• Laundry: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: In person