Laundry Attendant, Hilton Gardens Inn Sacramento Airport, Full Time

POSITION SUMMARY

The Laundry Attendant maintains a constant supply of clean linens for the hotel. Performs all stages of linen processing including collecting, transporting, sorting, weighing, loading, and unloading (washers, dryers and chutes) ironing, folding, storing, and delivering. Maintains organization and sanitizing or the laundry machinery and laundry area.

This is a nonexempt (hourly paid) position.

This position requires all shifts including, days, weekends, and Holidays.

DUTIES AND RESPONSIBILITIES

1. Retrieve linen and towels from guest rooms, public spaces, and other areas of the hotel as directed.
2. Sort, load, unload, fold, and press linen and other items according to hotel standard and company expectation.
3. Operate washing, drying, and pressing equipment according to instruction, following all applicable safety standards and using PPE if necessary.
4. Always maintain cleanliness and organization of laundry room.
5. Inspect linen and towels for stains, tears, or other imperfections to ensure guest satisfaction. Report or log deficiencies to the Executive Housekeeper, Housekeeping Supervisor or General Manager immediately.
6. Effectively communicate with hotel departments to ensure guest satisfaction.
7. Always maintain professionalism consistent with hotel and company expectations.
8. Secure and maintain custody of equipment, keys, and supplies.
9. Properly handle, label and store cleaning supplies.
10. Assist with monthly linen inventory.
11. Ensure proper storage and security of the laundry area and supplies at all times.
12. Always maintain positive guest relations, friendly and professional communication, and excellent guest service.
13. Respond to guest requests and inquiries immediately.
14. Responsible for thoroughly cleaning/sanitizing laundry to be guest ready and returning laundered items to housekeeping or other departments within specified time and accuracy per brand standards and best practices set forth by management.
15. Replenish laundered items according to operational standards.
16. Report any discrepancies or department needs to the General Manager.
17. May assist in providing training to new or existing staff with training needs as directed by management.
18. Performs other duties as required, including cross training.

The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a general description of the range of duties and general nature of the position. Nothing in this general description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS

1. 2-4 years' experience in the hospitality industry in housekeeping highly preferred.
2. High school diploma or equivalent required.
3. Work experience as a Laundry Attendant, room attendant, housekeeper or maid preferred.
4. Experience with industrial cleaning equipment, chemicals and products.
5. Able to squat, kneel, twist, bend and crouch.
6. Able to work in confined spaces with fluctuating temperatures.
7. Able to tolerate exposure to dust and cleaning chemicals and follow all safety precautions and use all safety equipment.
8. Able to lift, push, pull and carry a minimum weight of approximately 30-50lbs.
9. Able to stand/walk for long periods of time.
10. Must possess a thorough knowledge of principles of effective business and guest service relations with excellent customer service at all times.
11. Must possess ability to maintain effective and quality work performance consistently.
12. Must possess a thorough understanding of hotel regulations, operational processes, policies and obligations.
13. Must exhibit performance of which position requires for effectiveness and efficiency in the daily, weekly, and monthly expectations.
14. Commitment to the company mission to consistently deliver high quality performance, excellent customer service both internally and externally. Embracing of the company values of excellent customer service, honesty & integrity, teamwork, innovation, and compliance
15. Ability to represent Company in an ethical and professional manner, and to maintain accountability at all times.
16. Ability to interact tactfully, effectively, and professionally with other employees, guests, external business partners agencies/personnel and the general public, while in your role during your duration of employment.
17. Willingness and ability to function as an effective team member through good communication and cooperation.
18. Must demonstrate flexibility and ability to adapt to change
19. Ability to organize, prioritize and meet deadlines
20. Ability to maintain confidentiality and be discreet
21. Must be able to multi-task and handle pressure
22. Must be able to follow instructions and to accept feedback
23. Must successfully pass background check and any other pre-employment requirements specific to your role.
24. Must be able to operate office equipment, as appropriate.
25. Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary
26. Must be able to read, write and speak the English language sufficiently and comprehensibly enough to perform the essential functions of the job

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity employer and make employment decisions without regard to membership in any protected class. If I need any accommodation in order to do the activities, duties, and/or responsibilities listed in this job description, understand that it is your responsibility to notify the Corporate Human Resources Director of that need so the company may review and consider if a reasonable accommodation is possible. Those who are ineligible to work in the United States and provide legal and current I9 documents will not be considered.