Language Support Lead

Language Support Lead

Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.

As a Language Support Lead, you will be responsible for overseeing language-related operations and providing linguistic support to ensure effective communication and understanding. You will manage a team of language specialists, coordinate language services, and facilitate language training programs. Your role will involve collaborating with cross-functional teams and clients to meet language requirements and ensure quality standards.

Compensation & Benefits:

• Estimated Starting Salary Range for Language Support Lead:
• Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Language Support Lead Responsibilities Include: 

• Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes.
• Self-corrects, understands own linguistic limitations, seeks clarification, and accepts correction.
• Practices active listening and picks up cues from encounter participants regarding level of understanding and/or need for clarification, as well as understanding of interpretation process.
• Understands language as an expression of culture, recognizes the underlying assumptions of each party about the encounter, its content and context; uses this understanding to empower patient and provider to better understand each other.
• Explains role of the interpreter to clients.
• Recognizes the complexity of the case management service and added factor of linguistic barrier.
• Sets tone of the client encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness, and to assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters).
• Encourages and fosters direct communication between provider and client.
• Maintains professional distance and integrity.
• Diffuses conflict between parties by remaining calm and impartial.
• Clarifies instructions, follow up steps in a diplomatic, effective manner.
• Serves as a cultural and linguistic resource to both clients and case managers to contribute to successful outcomes.
• Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
• Avoids generalizations and stereotyping.
• Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter.
• Performs other job-related duties as assigned.

Language Support Lead Experience, Education, Skills, Abilities requested: 

• Equivalent Combination of education and experience will be considered. Five years' experience including supervisory experience working in multicultural environments and/or human services field.
• Bilingual communication skills may be required. English and Hebrew and/or Arabic (Palestinian dialect) 
• Experience providing language interpreting services on a paid or volunteer capacity.
• Must be proficient with Microsoft Outlook, and experience with online-based platforms is preferred.
• Ability to pass an extensive Federal, State and County background check.
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

 Cherokee Nation System Solutions provides support, services, and solutions to federal and commercial customers.  The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.  [CN3S] is part of Cherokee Federal - a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

#CherokeeFederal #LI [if position is remote add #LI-REMOTE]

Similar searchable job titles 5 times

Keywords 5 times

1. Language proficiency
2. Team management
3. Communication
4. Multicultural understanding
5. Quality assurance

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.