Laboratory Support Specialist 3Rd Shift Ft

Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.

We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.

Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.

At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under direct supervision by department leadership, completes clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high service level.

Responsibilities

• Understand and perform to all applicable regulatory and compliance requirements.
• May support leadership during audits.
• Ship, receive, and track packages and specimens, as needed.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Use appropriate systems to accurately perform data entry functions.
• Proofread own work for content, spelling, accuracy, and document format.
• Maintain sample integrity and ensure proper identification of all specimens.
• Prepare samples for laboratory testing, as needed.
• May perform reagent preparation.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed.
• Manage customer requests and resolve sample problems in a prompt and courteous manner.
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions.
• Maintain organization of departmental records, as needed.
• Support the maintenance of reagent and supply inventory, as needed.
• Work weekend and holiday rotations, as scheduled.
• May train others on job tasks, as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma or equivalent required
• Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred

Experience

• 1-3 years customer service experience required
• 1-3 years medical related experience or training preferred
• Data entry or LIS (Laboratory Information System) experience preferred

Knowledge, Skills and Abilities

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Ability to manage frequent interruptions in a fast-paced environment.
• Good customer service skills.
• Good verbal and written communication skills.
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks to provide a productive workflow.
• Ability to work independently with structured written or oral instructions.
• Knowledge of medical terminology preferred.
• Understand time zones and military time.

Tools and Technology

• General office equipment (i.e. computer, printer, fax, copy machine, scanner). required
• Personal Computer (desktop, laptop, tablet). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
• Lab/department specific equipment, including, but not limited to:
  Box cutter
  Pipettes (single channel, multi-channel, electronic, etc.).
  Centrifuge, freezers, refrigerators
  Water bath
  Automated cell washer
  Heat block
  Balances
  pH meter required