Laboratory Support/ Billing Specialist

We are looking for a Laboratory Support Specialist to assist our Lab Manager with Laboratory functionality, billing and technical problems when using our products and services. Laboratory Support Specialist responsibilities include assisting in Laboratory duties, recommending solutions and guiding product users through features and functionalities. Under direct supervision by department leadership, completes clerical and other technical lab duties in a timely and accurate manner, with quality that exceeds customer expectations. Takes pride in performing customer service tasks, executed at a high service level.

Responsibilities

• Understand and perform to all applicable regulatory and compliance requirements.
• Accession specimens in our Lab Information Platform.
• Receive, classify, and process specimens in an accurate and expedient manner.
• Billing support
• Proofread own work for content, spelling, accuracy, and document format.
• Share feature requests and effective workarounds with team members
• Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately document interactions.
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist Administration whenever needed

Skills and Knowledge

• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Strong attention to detail and problem-solving skills.
• Aptitude for computers and strong data entry skills.
• Billing and Insurance verification and support
• Ability to manage frequent interruptions in a fast-paced environment.
• Good customer service skills.
• Technology skills.
• Good verbal and written communication skills.
• Flexibility to work independently and with a team.
• Organized and able to efficiently prioritize multiple tasks to provide a productive workflow.
• Ability to work independently with structured written or oral instructions.
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Multi-tasking abilities

• Patience when handling tough cases and Laboratory work flow

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Laboratory Support: 1 year (Preferred)

Ability to Relocate:

• Oklahoma City, OK 73132: Relocate before starting work (Required)

Work Location: In person