Address
Form of workThe Labor Claims Inspector delivers exceptional customer service to our internal and external customers. This role will be expected to assist customers, stores, and DCs with Labor Claim questions and administer the various aspect of our Labor Claims program.
ESSENTIAL JOB FUNCTIONS
Assist store, field, and DC teams with Labor Claim procedure questions, issues, and status inquiries. Request necessary responses from vendors.
Review claims awaiting customer satisfaction process approval.
Inspect and process In-Lieu of claims.
Upload denied Labor Claim responses.
Assist stores with Labor Claim payments and customer payment request questions.
Review customer payment request awaiting customer service satisfaction approval.
Maintain and update Labor Claim shipping instructions.
Provide Labor Claim support to retail and professional customers.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High School Diploma or equivalent (GED)
Strong written and verbal communication skills
Ability to multi task and prioritize in order to meet deadlines
Typing, email, spreadsheet, word processing skills
Strong analytical skills
Desired:
Experience processing Labor Claims at a distribution center
Experience in the automotive aftermarket involving customer service, product liability, and quality control
Basic knowledge of automotive systems
Bilingual
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
