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Form of workJob Description
LA RISE is an innovative, collaborative partnership that unites the City and County of Los Angeles’ Workforce Development System with non-profit social enterprises and for-profit employers in order to help men and women with high barriers to employment get good jobs and stay employed. LA RISE is building a pathway from unemployment to transitional employment, to permanent work for youth or individuals who have been previously homeless or incarcerated. Funded initially by the Department of Labor through a Workforce Innovation Fund grant, thanks to its early success, LA RISE is now funded locally by a City of LA General Fund allocation, LA County Measure H, and workforce funding.
Career Coach welcomes customers and identifies customer needs and expectations to create a positive customer experience. Meet and exceed performance and outcome goals as set by the county funding agency and abide to contract requirements. Provide substantial service on monthly basis to enrolled participants. Create and close job opportunities for qualified participants relative to their educational training and/or previous work experience; follow-up required. Create and maintain Individual Training Accounts (ITA), On-the-Job-Training (OJT) employment opportunities, and apprenticeship opportunities, for our qualified participants relative to their educational training and/or previous work experience; follow up required. Collaborate with Social Enterprise (SE) for referrals, enrollments, transitional job/subsidized employment, workshops, job referrals, recruitment, supportive services, and job placement through weekly co-case management meetings. Developed and facilitate Individual Employment Plans (IEP) for participants receiving individualize career services. Facilitate supportive services with proper documentation; record activities in CalJOBSSM according to service provided. Maintain updated case notes on each participant and update placement records in database. Provide data reporting of participant activity as needed. Effectively identify participant’s employment needs through good judgment and interview techniques. Maintains timely documentation and reports according to county funded program guidelines. Responsible for timely submission and accuracy of data, case notes and reports. Is knowledgeable about the range of services in the community and develops and maintains relationships with partners to deliver a comprehensive array of services to customers. Follows labor market trends to identify industries or occupations with growth in openings and employment potential. Provides referrals to community partner/agencies/resources as necessary. Administers and interprets a variety of assessment tools. Assists individuals to identify goals, as well as prepare for, search for, and retain employment. Develops individual employment and training plans that address employer needs and job-seeker capabilities. Will make group presentations and may deliver workshops in the areas of resume preparation, interviewing techniques, and job searching strategies. Will be trained on job retention strategies and may be selected for specialization. Must be available to work flexible hours including evenings and some Saturdays. Will complete other tasks as required to fulfill the requirements of contracts. Attend training and/or meetings when scheduled.
Qualifications and Position Requirements:
Demonstrated experience communicating effectively with stakeholders in written and oral form, including electronic media, using positive interpersonal skills. Prior experience with dislocated worker and high-risk populations is essential. Skill in facilitating groups, writing resumes and working with diverse population is essential. Have fluency in Microsoft Office software and other relevant software. Case management experience is essential. Requires a minimum of 2 years' experience in Workforce Development or career counseling. Knowledge of CalJOBSSM system. Must be detail oriented and have the ability to write clear, concise, professional case notes. Must be able to read and write effectively to follow and understand procedures and communicate necessary information (excellent organizational skills). Must be flexible, reliable, dependable and able to work in TEAM environment. Ability to use good judgment, interview techniques and interpersonal skills.
Physical Requirements/Working Conditions
Office or classroom setting work environment. Must be able make presentations and work on a computer for extended periods of time. Requires traveling to various work sites.
Education/Certification/Licensure
Preferred BA or BS degree in Career Counseling, Communications, or another related field. Experience in a WorkSource Center. Bilingual in Spanish or other community-based language is preferred.
