Address
SalaryObjective: To ensure the efficient operation of a safe and happy Kids Zone.
Reports to: Assistant General Manager /General Manager
Criteria: Minimum 2 years of child care experience preferred. Minimum 6 months of personnel supervision preferred. Red Cross CPR/AED certification required within 60 days of hire.
Responsibilities Include But Are Not Limited To:
- Get and keep members.
- Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.
- Know and adhere to policies as outlined in the training and policy Manuals. Know club emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
- Abide by the Service Standards set for your Department.
- Attend mandatory meetings.
- Arrive 5 minutes early in proper uniform.
- To ensure exceptional customer service by hiring, training and maintaining a proactive, efficient, professional and friendly staff.
- Communicate all promotions, activities and developments in all departments within the club to members.
- Schedule staff to provide appropriate coverage within the limitations provided by management.
- Respond in a timely manner and satisfactory way to members concerns or comments.
- Attend Department Head meetings and inform staff of developments and upcoming events within the club.
- Ensure that the staff is meeting the expectations of the club Manager.
- Hold regularly scheduled department meetings for ongoing training and sharing of information. Must turn in the minutes of each meeting to the GM/AGM.
- Accurately complete new hire paperwork and submit to the GM for approval to submit to Corporate before placing a new employee on the schedule.
- Maintain current personnel records on staff, perform administrative duties and properly complete required paperwork.
- Schedule an orientation for new employees.
- Use disciplinary action when necessary and properly document such action. Terminate substandard employees.
- Develop, implement and evaluate department goals on a regular basis.
- Review and provide constant feedback on job performance.
- Communicate effectively with and provide constructive feedback to all department heads and management staff.
- Use proper chain of command and ensure staff does the same.
- Set the example of professional behavior and exceptional customer service for all staff members.
- Prepare monthly schedules to meet child- to-staff ratio guidelines.
- Create and submit monthly Kids Zone activities calendar.
- Plan, organize, and promote Kids Zone activities and special events.
- Coordinate Kids Zone activities with other departments.
- Determine and order supplies as needed upon management approval.
- Notify Housekeeping and Maintenance of any related concerns and follow-up so needs are addressed quickly.
- Enforce Kids Zone and club policies in a professional but firm manner.
- Perform duties of Kids Zone attendant as needed.
- Perform other duties as reasonably assigned.
