Keyholder (New York)

ABOUT US.
We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth.
At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family - whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.
The Team Lead is essential to the seamless running of our store. As a crucial role in the leadership team, you'll be key in supporting the whole team to help bring Gymshark to life, in real life. You'll build and connect a hyper-localised and fully engaged community in your market, treating them like family.
To thrive in this role, you must be passionate about the brand and our mission. You must inspire, guide and encourage the team to create a great experience for all who visit.
WHAT YOU'LL BE DOING:

• Represent the Gymshark culture and values, be a natural brand ambassador in everything you do and be passionate about the community and their experience of Gymshark
• Be responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the "what's next" and being present to the now
• Identify and share opportunities both within your pillar and for the wider Gymshark business
• Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are. Our team, customer / community experiences and brand / product education matter to us, and they matter to you
• Support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best and to grow personally and professionally. At the same time secure your own learning and development.
• In the moment coaching and feedback to your team. Feedback matters
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching
• Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team
• Support Gymshark's most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should
• Support the store management with the execution of store driven projects as and when needed
• Nurture and grow your local network
• Do all of this whilst bringing fun and energy to your "work" every day

Within the Customer pillar the duties will include:

• Lead and protect an exceptional customer experience, ensuring every member of our community is welcomed warmly, and greeted by an excited and inspiring brand ambassador
• A brand ambassador - both instore and in amongst our community
• Deliver consistency in the IRL Gymshark experience, no matter the reason someone may visit the store
• Expert on all elements of the customer journey, to educate, inform and share
• Provide all customers and visitors with 360-degree knowledge of Gymshark and our local community
• Drive exceptional NPS results, protect customer retention, and never miss an opportunity to share app features for all customers to benefit from
• Build relationships with customers and support the wider team to get to know individual community members, frequent visitors and long-standing supporters
• Accountable for any opportunities where a reset of the brand experience needs to be delivered for a positive outcome
• Promote and support a unified commerce experience

Within the Operations pillar the duties will include:

• Support the management of a smooth, unified commerce experience, striving to initiate and evolve an enhanced and unique customer experience
• Support stock management and movement, including audits, delivery and rapid replenishment so we don't miss an opportunity
• Maintain exceptional standards, with daily floor walks, checking team scheduling, monitoring supplies, and ensure daily operations are well managed and run smoothly
• Support store management to ensure both team and customers are kept safe and sound at all times (Health and Safety, all LP considerations)
• Set the bar for a seamless fitting room experience, maintaining clean, clear spaces, requests are dealt with quickly and the team are always attentive and eager to look after all customer needs
• Support all store processes and compliance, identifying needs, delivering training and maintaining accurate and consistent process management
• Be a role model for all instore sustainability commitments, and support team members to understand and participate

WHAT YOU'LL NEED:

• Experience in a similar retail role
• Experience managing teams, and passionate about development of those teams
• Experience of working in a fast-paced, high volume, agile environment
• Highly effective communicator, written and verbal
• You are comfortable shifting gears and spinning multiple plates
• Must be able to take and give constructive feedback
• You do all of this whilst having fun, and ensuring others around you are too
• You can commit to working on weekends and bank holidays

VALUE DRIVEN BEHAVIOURS:

• BE HUMAN: Accessible, inclusive & humble
• GIVE A SHIT: Conscious, caring & proactive
• DO THE RIGHT THING: Honest, trustworthy & genuine
• FIND THE GYMSHARK WAY: Ambitious, agile & disruptive
• PUT FAMILY FIRST

THE PERKS:
Competitive 'Win Together, Lose Together' Bonus
Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
12 Days PTO
A collaborative, creative and inspiring working environment
Employer pension contributions up to 6%
Life Assurance at one times your basic salary
50% Gymshark Discount
Gymshark Gift Card for each year of service
Financial, Physical and Mental Wellbeing Support
Great Training and Learning Resources
Choice of hardware and access to the best software
Sick time when you're physically and mentally unwell
Very Generous Family Leave package - we support you extending your family
Gym Membership
*All benefits are non-contractual, and Gymshark may amend, terminate, or enhance the benefits provided you and our other employees from time to time as it deems appropriate.
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