K-12 Software Trainer

Job Purpose:
Provide onsite and remote training on Synergy Student Information System and related products to Edupoint's customers.
Job Summary:
A SIS Trainer I coordinates with department management to schedule and provide onsite and remote product training to Edupoint's staff and clients. Additionally, a SIS Trainer I may help to administer webinar events or product demonstrations as part of their regular duties.
A SIS Trainer I also works as a team to create training plans and materials to ensure successful training events with the most up-to-date product information possible.
Job Duties:
§ Maintain competency in all areas of the application as new features are added
§ Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Go-To-Meeting, through Webinars, Lunch and Learns, small group training and one-on-one training
§ Collaborate with other Product Units and departments within Edupoint to schedule and provide:
o Training and onboarding for internal and remote Edupoint staff
o Onsite and web based training of Edupoint customers
§ Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials
§ Promote the best practice guidelines for the training of Edupoint software
§ Present a positive, friendly and helpful attitude to all Edupoint customers and staff
§ Ability to travel extensively, 50-100% of working hours spent traveling
§ Periodically, as needs arise, participate in Open SIS CRC ticket resolution

• Establish positive client relationships and ensure client satisfaction
• Create, review and edit software documentation
• Attend or facilitate internal training sessions
• Comply with any and all other requests/special projects from Edupoint management
• Adhere to established departmental procedures at all times
• All other duties as assigned

Job Requirements-Knowledge/Skills/Abilities:
*Knowledge:
§ Knowledge or background in K12 Education
§ Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems

• Understanding of relational databases

§ Synergy Student Information Systems knowledge preferred
*Skills:
§ Experience conducting technology training

• Extraordinary customer service skills with the ability to go beyond the client's expectations
• Exceptional analytical skills and ability to utilize creative problem solving techniques

§ Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers

• Strong interpersonal skills

§ Strong industry and business area knowledge
§ Must be flexible and able to perform a variety of duties and multi-task
§ Must have strong attention to detail
*Abilities:

• Ability to effectively communicate at multiple levels with customers (i.e. technical / management)
• Ability to work in a dynamic, fast-paced environment
• Ability to multi-task in a fluid environment
• Ability to effectively prioritize work
• Ability to quickly learn new software and applications
• Ability to convey complex information so that non-technical individuals can understand

§ Ability to travel extensively, 50-100% spent traveling for performance of duties
EDUCATION AND/OR EXPERIENCE:
§ Minimum 2 years' experience in conducting technology training

• Bachelor's degree or equivalent work experience in training, customer service and/or quality assurance
• Experience working with web-based applications (IIS)
• Experience in a K-12 education environment is preferred, other education and experience will be considered
• Experience with developing training guides and materials

CERTIFICATES, LICENSES, REGISTRATIONS:

• None