Product Trainer

About Us
At Virtuous, our mission is to build better solutions and create a culture of collaboration and growth.We aim to move the needle on global generosity by making a positive impact on the nonprofits we serve and intrinsically, the world. At our core, we aim to blend philanthropy and technology into one cohesive force.
Our team is made up of humble individuals who are driven by using their skills and expertise to push the boundaries of what is possible. We strive to break the status quo and offer the best products and services for the needs of our nonprofits, exceeding their expectations.
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity, whether it's through charitable donations, volunteering our time and resources, or simply being kind and compassionate to those around us. We enjoy the journey in all of our pursuits, recognizing that the destination is only a small part of the overall experience.
Our Philosophy
At Virtuous we hire the best talent which is not solely defined by skillset but rather the heart and passion for growing generosity in the world. We are not partners but rather champions for the success of the nonprofits we serve. We believe that it's not just about achieving our goals but having fun along the way. We try not to take ourselves too seriously and no one around here is a "big deal".
The ideal candidate for Virtuous embodies the following beliefs and behaviors that our team shares. We believe the following attributes are how we bring our values to life.
Attributes of a great team member:

• Asks questions with a spirit of curiosity
• Gives feedback freely with candor & grace, welcomes it in return
• Displays a passion for philanthropy and technology
• Actively listens to & empathizes with customers, partners, & team
• Leads by serving. Everyone is willing to make the coffee!
• Celebrates wins & milestones of others
• Assumes good intent & demonstrates trust in others
• Pursues relationships with people different from themselves & creates space to be human

Find our core values & more here.
Position Summary
The Product Trainer will primarily be responsible for facilitating live virtual training sessions and webinars for new and existing Virtuous clients. This role also includes occasional travel and facilitation of live, in-person training sessions. As an internal product expert, the Product Trainer will also be expected to contribute to support documentation and training content, including video e-learning courses, and offer support to internal teams as needed.
Responsibilities

• Understand the capabilities of our products and effectively relay complex information to customers and internal staff.
• Develop, execute, and track progress on custom training plans for customers based on their unique needs, ensuring timely completion.
• Deliver workshops (about 12 hours/week) and webinar sessions on key functions, applications, and best practices for multiple Virtuous products with excellent clarity and quality
• Create, modify, and optimize training materials, including support articles, infographics, and video content, adhering to relevant style guides.
• Collaborate with subject matter experts for technical training development.
• Assist with curriculum development.
• Additional duties as assigned.

You Must Have

• Minimum of 2 years of experience in instructional design, education, training, or related field
• Experience teaching or conducting technical training in classrooms or a customer-facing role
• An understanding of adult learning theory and concepts
• Outstanding organizational, presentation, and communication skills, including verbal, written, and visual
• Strong attention to detail
• The ability to quickly absorb and understand new information
• A passion for innovation and helping nonprofits succeed
• An ongoing curiosity to learn about our products, our customers, and the nonprofit sector

Nice to Have

• An understanding of the nonprofit sector and the needs of nonprofit organizations across multiple verticals
• Experience with Zendesk, Camtasia, Zoom Webinar, Hubspot, Miro, Genial.ly, Canva, and/or Chameleon
• Experience with nonprofit CRMs, fundraising and events software, integrations and APIs, querying and reporting, and nonprofit best practices
• Comfort with data and spreadsheets
• Baseline knowledge of SQL, HTML, JavaScript, CSS

What We Offer

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 6% match up to 50% after 90 days
• We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Ample Medical/Dental/Vision healthcare benefits including dependent plans & HSA/FSA offerings
• Fully funded mental and Wellness memberships to nurture employees- Kindbody, OneMedical, Talkspace & Teladoc
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
• We pride ourselves on Community and host exciting company outings and events.