Junior Service Writer

The Kowalis family opened the doors of its first dealership in the 1970's and so began their mission to make the car shopping process easier. From the Service Department to the Showroom, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work. We have a high employee retention rate and many of our employees have been here for decades. We believe that when you treat people right, those good works come full circle. 

Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.

As one of our Service Writers, you’ll be at the forefront of the automotive industry, promoting the most advanced vehicles and systems in the market today, and working with the latest in diagnostic technology and state-of-the-art equipment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring a high level customer experience and maximizing departmental profitability.

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Schedule appointments for customers and technicians for service and repairs
• Communicate with technicians to ensure customer satisfaction
• Assist with vehicle check-in and check-out process
• Maintain accurate records of customer interactions and transactions
• Ensures that vehicles are parked in assigned areas and all keys are marked and put away correctly
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted 
• Close repair order as appropriate
• Handles telephone inquiries regarding appointments and work in process
• Maintains a professional appearance.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with employees and customers
• Professional, well-groomed personal appearance
• team oriented and self-motivated
• Clean driving record and valid driver’s license
• Knowledge of the following systems -- Dealer Track-DMS System; X-Time/ASPR Pro; Dealer Daily
• Dealership experience preferred

BENEFITS 

• Health
• Dental
• Vision
• Life
• 401k with match
• Paid vacation
• State of the art facilities to work in
• Friendly work environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.