Junior Network Technician

We are seeking a Jr. Network Administrator. The Jr Administrator is responsible for the daily operations of the IT systems infrastructure and the management of the IT network. This position is responsible for insuring that all IT facilities, computer systems and applications achieve and maintain a service level of 99.9% for the Museum. The Jr Network Administrator will adhere to all IT policies and procedures and will work with the Systems Administrator and team members to develop, maintain and adhere to PCI, GDPR, CCPA, IT best practices and provide evidence for audit compliance. This position is responsible to maintain accurate and up-to-date documentation of all infrastructure and related systems. The Jr Network Administrator will stay abreast of the latest IT systems technology and serve as a trusted advisor to the Systems Administrator and champion those business initiatives and goals presented by the Museum’s departments.

Pay range: $60,000-$65,000

The essential duties include but are not limited to:

• Ensure that all IT infrastructure, computer operating systems, and applications achieve and maintain a service level of 99.9 percent uptime availability annually.

• Maintain and verify that all network facilities and servers are maintained with the latest software updates, patches and fixes required by the IT vendors to maintain support.

• Maintain and verify that IT software, hardware, and network facilities are maintained with the appropriate vendor maintenance and support required to ensure uptime availability at 99.9 percent.

• Escalate, triage and handle service issues to MSP as needed.

• Document and maintain all IT network diagrams, processes and procedures such that all documentation is current, in a state of readiness at all times for emergency response, project planning and audit compliance, consistent with IT industry and change management best practices.

• Ensure all system backups and restoration procedures are maintained and tested monthly to insure 100 percent recoverability.

• Adhere to industry best practices for data security and audit compliance and verify that the IT staff adheres to documented policies, procedures, and guidelines.

• Work with the Systems Administrator to develop and maintain a 95 plus percent guideline for all user Help Desk tickets entered within the HelpStar trouble ticketing system.

• Stay abreast of the latest IT technology trends and emerging technology so as to serve as a trusted advisor to the Systems Administrator

• Develop and provide network availability reports and metrics for senior management to ensure the IT department is meeting and exceeding its SLA agreements for the Museum’s business units.

• Ensure that all critical IT facilities including server rooms, wiring closets, UPS battery backup systems, audio visual equipment, etc… are documented, clean and operational at all times and that critical documentation is developed and maintained for use by the IT staff and Museum’s user community.

• Install, maintain and troubleshoot Active Directory, GPOs, DNS, DHCP, and IIS

• Install, maintain and troubleshoot Storage Area Networks

• Administration including policy changes and access rules on our Sonicwall and Fortigate firewalls

• Design and develop training programs and documents for IT team members and staff

• Serve as technical member of the Help Desk and Network teams to provide direction and guidance as well as an escalation point for IT related issues.

• Perform other duties as required by management

• Available to work weekends, nights and holidays as required

The ideal candidate will have a 4-year degree in Information Technology with a minimum of 2-4 years of experience in a high-volume help desk environment within Microsoft Hyper V Server virtualized environment. Excellent oral and written skills with the ability to communicate with technical and non-technical staff and all levels of management. Command of Windows Virtualized Server Environments. Command of the latest security and disaster recovery technologies. Active Directory, Exchange 2010/2013, Microsoft SQL Server and Office 365 products required. Familiar with network monitoring tools and technologies and database/ file system administration and monitoring. Strong root cause analysis and problem resolution. Experience with Operating system upgrades and patch management. Advanced Networking including VLAN’s. Strong project management skills and proven track record of delivering project on time and within budgetary guidelines.

We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum’s history!

The Intrepid Sea, Air & Space Museum is an equal opportunity employer committed to hiring from a diverse pool of candidates – as such we encourage you to apply regardless of your race, religion, age, national origin, gender identity or expression, sexual orientation, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences. We believe that a range of lived experiences, voices, and perspectives directly contributes to the success of our team. If you are interested in a job role, we encourage you to apply to any open position even if you do not consider yourself 100% qualified for a specific role. Our goal is to recruit, train, promote, develop, and provide other conditions of employment to the person who is well-suited for the role.