Junior It Analyst

Summary:

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every employee is to promote our mission:

Inform. Outfit. Excite.

General Description of Position:

The Junior IT Analyst role is a full-time on-site position with a diverse set of responsibilities. You will be the primary point of contact for resolving computer software and hardware issues across our network of 4 retail locations, 1 distribution center, and our headquarters. The role will kick off with an exciting opportunity to assist Next Adventure in transitioning from an existing managed service provider to an in-house IT department. We're looking for a candidate who is eager to be a part of building this department from the ground up, involving both systems and network management.

Essential Job Functions:

• Guide and assist staff remotely and in person with system configuration, troubleshooting, and maintenance.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Provide training to end-users.
• Process support tickets efficiently.
• Conduct audits.
• Provide end-user support across various operating systems.
• Be flexible with working shifts, overtime, stand-by, on-call, and holidays when required.
• Troubleshoot computer software and hardware issues.
• Document processes and maintain service desk records.
• Prepare, implement, and monitor computer patches and software updates.
• Assist in network implementation and maintenance.
• Maintain strong security practices and oversight.
• Prioritize and schedule problem resolutions for end users and the IT environment, escalating issues when required.
• Perform hands-on fixes at the desktop level, including software/hardware installation and upgrades, file backups, and system/application configuration.
• Perform preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
• Test and verify fixes.
• Create, adjust, and maintain user settings and permissions.
• Write technical support documentation.
• Provide assistance to the Senior IT Manager as required.
• Help to facilitate training for employees.
• Perform maintenance, repair, and troubleshooting of systems.

Qualifications:

Minimum requirements:

• Two or more years of experience in a helpdesk role or similar position
• Comprehensive knowledge desktop support and troubleshooting
• Proven skills related to troubleshooting and root cause identification
• Excellent customer service and communication skills
• In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
• Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
• Associate’s degree (or equivalent) in computer science, IT, cybersecurity, or related field preferred

Highly-competitive candidates will also have:

• Industry recognized IT certifications (A+, Network Plus, CCNA, Security+, etc…)
• Experience working in a small teams (of one or two)
• Experience working with a range of technologies (not siloed into a single area)
• Experience managing, troubleshooting, and deploying network infrastructure

Working Conditions and Physical Requirements:

• Be on-call for emergencies that result in significant downtime.
• Be willing to travel to various store locations when required including: Sandy, Portland, and Warren. Mileage reimbursement provided by the employer.
• Have the ability to climb ladders, lift up to 50 pounds, run wire in awkward or tight spaces, crawl under desks, and other physical tasks related to common IT maintenance or deployment.

Key Competencies:

• Ethics and Values
• Integrity and Trust
• Organization and planning skills
• Verbal and written communication skills
• Commitment to ongoing professional development

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process.
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews.
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen.
• If we receive a substantial number of applications, we may conduct brief 15-minute screening discussions over the phone or via video calls to identify exceptional candidates.
• During the initial interview, we will delve into topics such as cultural alignment, initial role expectations, and the relevant qualifications and experiences of the candidates.
• Promising candidates will then be invited to a final panel interview, which will include subject matter experts and colleagues closely related to the role. To aid in preparation, all candidates will receive the interview questions a day in advance.

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance - UHC
• Short-term disability
• Voluntary life insurance, and 25,000 basic life insurance
• OregonSaves Retirement plan
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years.

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%
• Free Demos & Rentals
• Circuit Bouldering Gym Membership
• The Source Climbing Gym Membership
• Membership discounts at Movement and PRG
• Access to Industry Pro Deals on products, events, lift tickets, and more