Junior Customer Success Manager

Come join Zifo and help to manage relationship for Zifo’s strategic customers in the U.S. Our Junior Customer Success Manager will be an integral member of the Customer Success team charged with maintaining and enhancing current customer relationships. In addition, the Customer Success Management (CSM) team is responsible for identifying new opportunities within current and prospective clients for Zifo to grow.

Requirements

Responsibilities:
· Partner with CSM and sales teams in kick starting engagement with new Customers / business areas / products.

· Understand Customer’s tangible and intangible expectations, requirements, and work to deliver as needed.

· Assist in in the management of Zifo's customers and internal teams, in alignment with Zifo’s culture and values.

· Help CSM team to mine active accounts to expand relationships beyond the current set of Customer contacts / business
scope

· Identify and propose Value Adds, means to realize and ROI for the Customer

· Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple
stakeholders within our customer portfolio.

· Help to coordinate Steering Committee meetings and presentations with Customer Leadership

· Research industry trends and share consultative inputs with CSM team and Customers.

· Proactively suggest best practices internally Zifo and with Customers in the spirit of improvements and excellence

Requirements:

· Bachelor’s / master’s degree in biology, chemistry, or related science discipline required.

· 1+ year of previous Customer Success Management / Account Management experience at a Software Services
company/Product company preferred.

· Strong written and verbal communication skills, and presentation capabilities

· Detail oriented and ability to do multi-tasking at various levels; Self-starter and ability to prioritize critical tasks daily

· High attention to detail and organization skills

· Demonstrated ability able to build and nurture rapport with customers, and to help drive them towards desired actions.

Benefits

About Zifo:

CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.

We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.

We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.

If you share these sentiments and are prepared for the atypical, then Zifo is your calling!

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.