Address
Form of workJob Summary:
The Global Forwarding Junior Specialist (Jr. GFS) will manage all air freight forwarding and trucking activities. This position is responsible for coordinating daily transportation services for domestic and international shipments while assisting the specialists and team lead with developing enhanced routes and managing the industry vendors. The team member will operate in a rapidly expanding, high energy and fast-paced environment.
Job Expectations:
Support the leadership team in managing activities with airlines, air forwarders, trucking companies, ground operations, warehouse operations, and global logistics
Schedule and monitor transportation-related activities, including pickups from designated warehouses and deliveries to departure airports in the U.S. on a daily basis
Maintain adequate driver coverage when required for weekdays, weekends, and holidays
Work with various internal and external parties and manage international air export bookings and schedules
Manage international air movements with a sense of urgency. Ensure correct, on-time departure and arrival, undamaged, low-cost shipping requirements are met for international air shipments
Report and resolve capacity issues or delays by working with various air freight forwarders and logistics vendors. Escalate to Lead/Supervisor if issues can't be resolved timely
Keep a record of each shipment, review AWBs, report any discrepancies and alert other teams/departments involved pertaining to shipments
Develop and maintain reliable carriers to achieve timely performance
Identify the root cause of issues that may arise, suggest and implement corrective actions to prevent issues from recurring
Prepare accurate shipping reports for leadership team on a daily basis
Identify opportunities to enhance current practices and implement consistent processes across the organization
Review accounting statements and maintain air freight rates
Maintain knowledge of freight forwarding, domestic and international shipping regulations
Perform other tasks and projects as assigned by the leadership team
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Excellent verbal and written communication skills
Proficient in software skills, including Word and Excel
Ability to work with little supervision and track multiple processes
Outstanding organizational and coordination abilities
Detail oriented: attention to accuracy in this role is vital
Must have a very strong sense of responsibility for completing tasks and achieving goals
Ability to apply knowledge of quality; resolve practical operational problems and deal with a variety of situations in a high pressure environment
Ability to self-motivate, work as a team player, and work in a fast paced environment.
Continuous improvement
Equipment Knowledge:
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience with WMS, Asana preferred
Experience Requirements:
1+ or more years of experience in Air Freight Forwarding industry
Understanding of business processes and operational workflows
Understanding of logistics related terminology
Bilingual is a plus
Education Requirements:
Bachelor's Degree preferred, or equivalent experience required.
Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Hectic, fast-paced with multi-level distractions
Professional, yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required
Weekend and Holiday coverage
