Jr. Business Analyst

If you are a self-driven individual with a passion for solving complex business and technical challenges, we encourage you to apply.
Availability: Monday to Friday between 8-5 or 9-6 Pacific.
Preferred location: Portland metro area, with the availability to work 1-2 days/week in an office in the Pearl District or Dallas Texas
About Us:
Real Time Resolutions is a dynamic and innovative organization in the financial sector. We are currently seeking a motivated and detail-oriented Junior Business Analyst to join our Strategy & Analytics team. This is a unique opportunity to contribute to both technical and business aspects while working in a collaborative and supportive environment.
Key Responsibilities:

• Provide end-user support for various systems, including Live Vox, NCA Portal CRM, Freshdesk, and Nortridge.
• Handle ticket resolution, break/fix/outage support, basic system admin tasks, and troubleshooting.
• Generate ad-hoc reports and fulfill data requests.
• Support the team in mission-critical reporting tasks and analysis projects.
• Utilize tools like Visio, ARIS, and Lucid Chart for process modeling and analysis.
• Manage requirements and tickets using tools like JIRA, Confluence, Freshdesk, and Trello.
• Possess general knowledge of CRM systems, such as Salesforce.
• Familiarity with agile methodology (KANBAN, SCRUM), iterative development, LEAN, six sigma, and software development lifecycles.
• Knowledge of R or Python is highly valuable.

Qualifications:

• Proficiency in Outlook, Teams, Excel, Word, PowerPoint, SQL, Power Bi, Visio, JIRA/Trello, and Freshdesk.
• Preferred: Knowledge of R, Python.
• Basic understanding/interest in software, data, process improvement, consumer finance, and contact center operations.
• Strong problem-solving, writing, and communication skills.
• Organizational skills and the ability to work independently.