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Form of workClearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Certification: A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. Are you ready to test your abilities as Jr. Audio Visual Support Technician (Conference Center) in a sophisticated enterprise exploitation environment? Join a dedicated team supporting the UDS contract at NGA.ResponsibilitiesWhat you get to do every day:The Conference CenterAudio Visual Support Technician provides support to the NGA Conference Center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.
Serve as an NGA Conference Center Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
Facilitate meetings and engage regularly with customers to:
coordinate and plan emerging customer requirements for Conference Center events
address IT related questions or concerns
provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
Provide live event support
Video Conference Scheduling
Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
Creating & managing user accounts
Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
Escalate IT issues to Tier 3 when needed
Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
Install application software on end user device workstations via scripted install packages
Inventory management of UDS deployed software and end user devices
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
Identify and execute process improvements and other enhancements that improve operational efficiency.
Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience:
- Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2+ years of prior relevant experience.
Certification:
- A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification
Knowledge in one or more of the following areas:
Workstations (thin and thick clients)
Monitors
KVMs
Print, Fax and Scan Support Services
Audio Visual Services
Voice and VTC Support Services
Desktop Image Management
Virtual Desktop Infrastructure (VDI) Support Services
Home Directory and Profile Support Services
E-mail Support Services
Software Support Services
Domain Name Services (DNS)
Dynamic Host Configuration Protocol (DHCP)
Patch Management (Windows)
Excellent troubleshooting capabilities and strong communication skills.
Strong work ethic and attention to detail
Strong organizational skills
Strong writing skills (document creation and management)
Strong time management skills and ability to work flexible schedules to meet job requirements
Ability to work independently on projects and/or tasks
Ability to regularly stand and walk between buildings on a large campus
Ability to move and lift computers, printers, monitors, and other hardware
Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
Team player and willing to both share knowledge and learn from others to ensure team's success
Enthusiasm and ability to adapt to new and changing technologies
Experience in building processes for deploying to a Kubernetes based environment using Gitlab and Helm
Understanding of access management and security groups (i.e. IAM, S3 bucket, SSH, VPN, etc.)
Ability to write and use unit and functional testing
- Intelligence Community Experience preferred
- Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
- You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
- Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
- Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.
