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Payments is a rapidly evolving, high-profile space and JPMorgan Chase (NYSE: JPM), as one of the industry's largest and most important players, has an enormous opportunity to shape its future. The Payment Networks Office is at the nexus of these exciting developments by redefining our relationships with our Network partners (Visa, MasterCard, Discover, American Express, etc.).
JPMC is seeking an Executive Director to oversee one of the bank's largest network partnership. This highly visible leadership position not only requires a thorough understanding of payments, but the ability to navigate the quickly evolving and highly complex merchant acquiring and card issuing businesses. The Network Relationship Director will oversee a team responsible for driving the assessment, sizing and integration of Payment Network capabilities to transform and grow the Card Issuing and Merchant Services (CMS) organizations. This position requires working collaboratively with a diverse set of internal and external stakeholders to ensure their alignment and drive the successful integration of Network capabilities.
Responsibilities include, but not limited to:
Preferred Skills / Qualifications:
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Payments is a rapidly evolving, high-profile space and JPMorgan Chase (NYSE: JPM), as one of the industry's largest and most important players, has an enormous opportunity to shape its future. The Payment Networks Office is at the nexus of these exciting developments by redefining our relationships with our Network partners (Visa, MasterCard, Discover, American Express, etc.).
JPMC is seeking an Executive Director to oversee one of the bank's largest network partnership. This highly visible leadership position not only requires a thorough understanding of payments, but the ability to navigate the quickly evolving and highly complex merchant acquiring and card issuing businesses. The Network Relationship Director will oversee a team responsible for driving the assessment, sizing and integration of Payment Network capabilities to transform and grow the Card Issuing and Merchant Services (CMS) organizations. This position requires working collaboratively with a diverse set of internal and external stakeholders to ensure their alignment and drive the successful integration of Network capabilities.
Responsibilities include, but not limited to:
- Ownership the network partnership across issuing and acquiring business
- Holding network accountable for delivering a best-in-class network partnership reflected through their financial, operational and strategic support of JPMCs businesses
- Engagement with key stakeholders across product, operations and technology to identify gaps and opportunities with our network partnership
- Alignment of strategic and tactical initiatives to ensure network delivers on JPMC top priorities
- Escalation of JPMC issues related to network services to ensure immediate engagement and resolution
- Providing thought leadership around new market opportunities and complex network initiatives/changes
- Engagement of Senior Stakeholders to drive key decisions, remove impediments and drive effective trade-offs between speed of delivery, operational risk and value-added capabilities
- Understanding the payments industry and staying abreast of current market environment and trends that could improve cost of payments for our merchants
- Providing advocacy within JPMC on use / testing of relevant network services or capabilities that align with bank's strategic priorities
Preferred Skills / Qualifications:
- 10+ years experience in the Payments industry (Merchant Acquiring, Credit Cards, Debit Cards, or Network Operations)
- Payment experience needed to credibly challenge network initiatives and changes and how they may impact customer / client experience
- Ability to create and manage a large complex project (for new vertical markets and complex Payment Brand updates and optional network products)
- Ability to work with diverse teams to document current processes (process maps), determine what works well, what doesn't and perform gap analysis
- Strong executive presence, communication, and senior leadership ability necessary to communicate with C-Suite executives, customers, and key stakeholders and operating committee level engagement.
- impact of network initiatives
- Must possess the ability to navigate horizontally across multiple workstreams to align on objectives, identify and manage delivery gaps including designing frameworks and strategies to address change management, testing improvement strategies, LOB engagement target operating models, enterprise level communications, intake, and governance processes.
- Strong personal time management skills with demonstrated ability to effectively organize tasks and motivate individuals (internal and external) around initiatives
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
