Job Coordinator - Residential Construction

For 47 years, Nelson Exteriors has put the values of integrity and respect at the core of all they do. The team is unified by leading each day with the Golden Rule in mind – do onto others as you would have done onto you. Because of this, you can ask any employee there and they will tell you it’s a remarkable culture – one where they feel heard, supported, and acknowledged for all they do.

As many of us know, great companies start with great leaders. The second-generation owner who leads the team currently at Nelson Exteriors, lives to do what’s right by others, even when it’s hard. He sets the example - walks the talk. He respects others and as a result, his team is extremely loyal and committed to the company, each other, and the values the company holds dear. They are like a family, and you feel this the moment you walk in their offices or meet their team in the field.

Work can be hard, especially in the remodeling and home improvement industry. Customers can be tough, and it takes a special human to do what’s right even when things are challenging. This is the person needed for the Job Coordinator position. It is the backbone of the company.

The Project Coordinator is with the homeowner every step of the way, starting with the signed contract then working with our Project Managers ensuring the project is completed on time and within budget. Ultimately, this person is helping us create a very satisfied client. If this sounds like the role for you, a culture and place with values that represent who you are and how you live life, we’d love for you to read on.

What’s In It for You

• $65,000-$70,000 per year
• Insurance: Health, Dental, and Vision after 90 days
• 401K - company matches up to 3.5%, after one year
• M-F 830am – 5pm
• A healthy, awesome culture where people enjoy coming to work.

Responsibilities

• Serve as the main point of customer contact after clients sign their contracts.
• Email, call, leave messages to set realistic expectations for customers.
• Listen carefully and address any concerns/complaints.
• Create project budgets and work orders.
• Maintain project details on the company schedule map.
• Order material from vendors and schedule deliveries to job sites.
• File and maintain all compliance, permit, and safety documentation.
• Keep the project managers, customers, and vendors informed about project/job site progress.
• Oversee warranty claims from existing customers.
• Train and serve as backup for other office personnel when they are out.

Attributes

• Good energy, humble, yet quietly confident.
• Decisive and able to problem solve autonomously (once trained).
• Highly organized in managing multiple customers and projects at one time.
• Strong communication skills - pleasant personality, tactful and clear.
• Excellent active listening skills.
• Self-driven and hardworking (no stone left uncovered mentality).
• Extremely adaptive to change (constant changes daily).
• Calm demeanor and consistent, confident tone in busy, stressful, and even trying times.

Skills/Requirements

• Quick to learn new software systems and processes (computer and technologically literate).
• Highly competent working in CRMs. (Job Nimbus proficiency is a plus.)
• Emotionally intelligent – able to assess a situation rapidly before responding and knowing the professional way to respond.
• Natural implementer – skilled putting a plan or system into action.

Once a homeowner becomes a Nelson Exteriors’ client, the Job Coordinator will be their “office point-of-contact” from that point forward. Again, this Coordinator oversees each customer journey assuring it is as seamless and positive as possible.

Reaching out to the customer once they sign by welcoming them, finding out “go-no go” dates and more are the initial steps. Placing orders and coordinating material deliveries, where they can be left upon arrival and confirming crews know where to be and when are all part of a typical day in this role. The Project Coordinator is the master of pre-planning so that the actual jobs/projects can be executed with little to no issues. If you are ready for the challenge, we’d love to hear from you.

Thank you for considering Nelson Exteriors, an equal opportunity employer.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have experience working in/with JobNimbus?

Experience:

• Residential construction: 3 years (Required)
• CRM software: 3 years (Required)

Ability to Commute:

• Marietta, GA 30068 (Required)

Work Location: In person