Address
Form of workJOB DESCRIPTION
- Create JIRA projects, queries, and reports.
- Install and configure plugins and deploy to extend JIRA capabilities, make dashboards for JIRA Connect add-ons, configure custom fields, support JIRA configurations.
- Design custom JIRA workflow for different issues types to assist in Automation of provisioning, build & deploy servers and applications as well as other continuous integration workflows.
- Develop JIRA templates, complex JIRA workflows including project workflows, screen schemes, permission schemes and notification schemes in JIRA.
- Experience in using/extending REST Services
- Responsible for maintenance, administration, upgrade, and enhancements to JIRA and integrations with other tools or plugins.
- Coordinate with primary JIRA Administrator to plan, schedule, implement, and communicate JIRA & plug-in upgrades in accordance with established policies and procedures
- Monitor JIRA databases and copy data from PROD to TEST instance, when requested
- Work with stakeholders and clients to design and deliver JIRA workflows to meet the stated and unstated business requirements
- Codes, tests, and debugs new software / applications or makes enhancements to existing software / applications and provide solutions using JIRA
- Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java)
- Configuring & managing development & testing sandboxes
- Develops and maintains integrations between ITSM tool like Service Now and other systems
- Understand tools ITIL support framework to ensure strong understanding of processes
- Create logic flow charts and process diagrams based on client need
- Collaborate with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows (automation)
Qualifications required:
- Bachelor's Degree in Engineering, CS, MIS, or commensurate work experience in a related field.
- Linux, DB administration, JVM tuning.
- Ability to create complex JIRA workflows, screen schemes, permission schemes, notification schemes.
- Support, compile and troubleshoot Atlassian tools.
- Work with stakeholders on customizing JIRA workflow.
- Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base.
- Minimum 5 years of Experience in JIRA administration and development in an enterprise environment
- Strong work experience in VB Script, Java, JavaScript, XML, JSP, SQL, PERL, Python and should have utilized this skill set in multiple projects
- Knowledge of software development lifecycle; preferably with Agile Kanban/Scrum
- Good Verbal and Written communication skills
