Jetter Technician Helper

Position Overview:

Utilizes proper operation of jetting equipment. Understands the theory of jet cleaning vs. cable cleaning. Assist Jetting Technician with performing jetting jobs. Properly sets up job upon arrival. Can work from all access points, cleanouts, overheads, and roof vents. Has clear understanding of all safety procedures. Controls water damage and minimizes cleanup. Assists Jetting Technician in ensure all tools and equipment are in place on the company vehicle after each job is finished. Proficient in videotaping of sewer lines. Assist with removing objects stuck in lines by providing needed tools and equipment to the Jetting Technician. May be assigned to assist with high end commercial projects. Complies with check-in day dress code. Treats all customers with dignity and respect, and is courteous and professional. Demonstrates sound problem solving skills. Resolves conflict in a positive manner .Checks in with property engineers and managers before and after job when needed.

Essential Duties and Responsibilities:

Assist the Jetting Technician with the scope of work at hand to complete jetting jobs.

Provides all necessary tools and equipment to the Jetting Technician.

Assist with all aspects of jetting including but not limited to assisting with the jetting hose.

If a company vehicle is assigned to the Helper, drives to job locations.

Attend Saturday meetings when scheduled.

This is a working Jeter Assistant role that includes:

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Ø Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.

Ø Customer Service – Assist the Jetting Technician with difficult or emotional customer situations; Assists Jetting Technician with responding to customer needs and to requests for service and assistance;

Ø Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

Ø Oral Communication – communicates clearly in positive or negative situations; Listens and gets clarification; Responds well to inquiries from customers and/or co-workers .Team Work - Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.

Ø Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.

Ø Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events and schedule changes.

Ø Attendance/Punctuality - Is consistently at work and on time.

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Ø Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

Ø Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Ø Professionalism - Reacts well under pressure; Accepts responsibility for own actions.

Ø Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Ø Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Ø Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

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Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and co-workers.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written or oral form.

Training Ability: Must have the ability to furnish instruction in a clear and concise manner.

Computer Skills: Basic computer skills including email, using a smart phone.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is occasionally exposed to work in high, precarious places and outdoor weather conditions and strong odors. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 35 pounds. Rare occasions may need to lift up to 50 pounds. Remove and replace sewer caps and drag/pull industrial hose. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand, sit, use hands to finger, handle or feel. Reach with hands and arms and stoop, kneel, crouch, crawl, walk, climb or balance, and talk or hear.