Janitorial Operations Manager

Summary

The Ops Manager is responsible for the overall coordination and supervision of Area and Project managers as well as individual sites. The Ops Manager also ensures customer satisfaction through the delivery of quality service, and provides this service in a timely manner within the established budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This is not an all-inclusive list of duties.

• Understand and Champion the Company's Strategic Principles, Core Values and People Culture
• Recruit and hire employees to assure accounts are properly staffed according to contract specifications
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc.
• Approval process for required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling to empower success.
• Establish relationships with customers by visiting accounts to assure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
• Document customer contacts and concerns on an on-going basis, and assist with follow through to assure issues are resolved
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contracts
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes to meet customer needs

MINIMUM QUALIFICATIONS:

Business level English proficiency verbal and written communication
Two to three years of management experience required in a related field, with janitorial industry experience preferred
Ability to multitask and adapt to changing environments.
A customer service & satisfaction mindset
High school degree or equivalent

KNOWLEDGE SKILLS and ABILITIES: Special skill knowledge and pertinent techniques to work assignment involve:

Leadership effectiveness, ability to motivate, train and develop team members.
Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
Ability to work in a team environment and use good judgment.
Ability to effectively use technology, including the internet, Email, Word and Excel as well as ability to utilize technology to recruit, onboard and manage employee data.
Effective communicator with customers, both internal and external.
Organized, proven problem solving abilities, and ability to multitask, prioritize job responsibilities
Ability to work a full-time schedule including nights, weekends, and holidays.
Bi-lingual (English/Spanish) a plus (depending on account).

PHYSICAL DEMANDS: This job may require lifting of objects up to 50lbs., with frequent lifting and or carrying of objects weighing up to 25 lbs. Other physical demands that are required are, reaching, climbing, stooping and or kneeling, lifting, carrying, pushing and pulling, writing and seeing.

LICENSURE: Must possess a valid state driver’s license in order to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.

Requirements

Bachelor’s degree preferred. Four to five years of management experience within the janitorial industry required. Must demonstrate excellent communication and interpersonal skills. Experience with Microsoft and Google products required.

Diversified Maintenance Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.