Item Experience Marketplace Associate-Remote

About

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love. Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand. 

Job Overview

Macy’s launched an online Marketplace, and we are seeking an Associate of Marketplace Item Experience who will train and manage an offshore team for item setup support, monitoring existing seller item setup, and developing and continually improving internal and external item processes. This individual will leverage their robust analytical & process optimization skills and deep understanding of Marketplaces to develop, define and drive the seller item setup experience across Macy’s marketplace. Internally, this individual will work closely with cross functional partners to identify process improvements and drive alignment on new processes and goals. Externally, this role will work directly with our Marketplace platform provider, 3rd party feed aggregators and our sellers to continuously enhance operations and ensure a best-in-class marketplace experience for our sellers and customers

Essential Functions

• Support the Senior Manager, Marketplace Seller Experience to re-imagine, scale, and optimize both the onboarding and post-onboarding item submission and validation processes 
• Build, train and manage an offshore team dedicated to item setup support 
• Monitor item onboarding specific KPI's to ensure efficient throughput and a positive seller experience 
• Prioritize and manage the launch of additional/seasonal assortment from onboarded sellers 
• Develop and grow item setup component of the 1P (inventory) to 3P (marketplace) assortment transition process 
• Partner with seller onboarding associates to create Macy’s category specific content training documentation for offshore team 
• Manage ad hoc strategic projects to improve item onboarding efficiency 
• Partner with product and technology teams to advocate for roadmap priorities that enhance the item submission and update process 
• Continuously analyze all ongoing processes and implement opportunities to improve KPIs and internal/external experiences 
• Develop deep knowledge of the Macy’s brand guidelines to ensure marketplace listings align with site merchandising expectations

Qualifications and Competencies

• Bachelor's Degree from a 4-year college or university 
• We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply. 
• 2-3+ years of relevant work experience in retail, e-commerce and/or marketplaces 
• Possess knowledge of, and passion for, digital commerce and specifically marketplace platforms; previous experience growing an online marketplace is a plus 
• Excellent analytical and project management skills with a strong sense of urgency to support the growth of a new emerging business 
• Excellent written and verbal communication skills 
• Track record of demonstrating success with projects improving business operations and driving performance 
• Customer-centric mindset and experience with cross-functional collaboration 
• Ability to solve problems with internal and external stakeholders and be a self-starter who can thrive in a fast-paced, results-oriented environment 
• Ability to effectively share technical information, communicate technical issues and solutions to all levels of business 
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate informative updates to team members 
• Ability and desire to take product/project ownership 
• Ability to think creatively, strategically, and technically 
• Have a bias for action and act with deliberate speed 
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint) 
• Maintain confidentiality and security of sensitive company information 
• Ability to work a flexible schedule based on department and company needs 

DIGITAL00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.