IT Technologist

The Phia Group is comprised of The Phia Group, LLC and Phia Group Consulting, LLC (“PGC”), and is a service-oriented organization assisting employee health plans nationwide. We provide our clients with innovative cost-cutting solutions and constantly expanding service offerings. We continue to enjoy growth thanks to our most valuable resource – our talented and committed team.

At The Phia Group, whose mission is to provide high quality yet affordable healthcare to American employees and their dependents, you can look forward to not only exceptional benefits for yourself but also being immersed in a company that has been named one of USA Today’s top workplaces for 2024. We believe that this distinction, which stems from the fourth-annual survey co-sponsored by Energage and USA Today, reflects our unwavering commitment to upholding an internal culture of inclusivity, enjoyment, and empathy for our valued employees.

The IT Technologist is responsible for providing a full range of IT support and technology services to internal and external customers. Services include administration, maintenance and implementation of enterprise infrastructure including servers, networks, helpdesk, devices and applications. Includes business interaction analysis technology related issues, prioritization and resolution.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Perform on-site and remote technical & network support.
• First point of contact for troubleshooting of IT problems and resolving if possible
• Logging all IT problems via ITSM ticketing system (SysAID), maintaining use of ITSM and expanding its use within the company
• Analyzing system logs and identifies potential issues with computer systems.
• Overseeing computer security and anti-virus updates etc.
• Answering technical queries and assisting end users.
• Develop, maintain, and monitor all server backups and iron mountain distributions.
• Adding, removing, or updating user account information, resetting passwords, etc.
• User administration (setup and maintaining account).
• Monitor and maintain photocopiers and printers.
• Assist in the organization and inventory of all hardware and software resources.
• Assists in the planning, design, and implementation of various systems including desktop PC’s, servers, network equipment, and software applications.
• Assists in the migration of application and services to new hardware.
• Applying operating system updates, patches, and configuration changes.
• Ensuring that the network infrastructure is up and running.
• Quickly arrange repair for hardware in event of hardware failure.
• Maintain FTP accounts/file transfers and assist clients with access issues.
• Design and run all end of month reports for clients.
• Maintains excellent communication with the IT Manager on all tasks and projects.
• Performs other duties as assigned.

Experience and Qualifications

• Must have basic knowledge of Microsoft Windows Server 2016/2019, Microsoft O365/Azure, and Microsoft SQL Server.
• Must have experience building a server from scratch, including hardware installation and OS installation
• Knowledge of working with Microsoft PowerShell would be a plus
• Must have a good understanding of Active Directory and Windows Server knowledge
• Must have the ability to manage file permissions on a windows server
• Experience in VMWare vSphere and iSCSI SAN maintenance would be a plus
• Knowledge and experience using SysAid or an ITSM (IT Service Management Software).
• Knowledge and experience using ManageEngine AD management software would be a plus
• Knowledge and experience with Nutanix and AHV would be a plus
• Knowledge and experience with FortiGate NAC/Firewalls would be a plus
• Have basic working knowledge of DNS, DHCP, and GPO's
• Must have strong experience supporting Windows in a corporate environment, Mac Desktops would be a plus.
• Should have the ability to provide technical guidance to Helpdesk Technicians
• Must have a basic understanding of networking
• Knowledge of backups in an enterprise is a plus
• Should be able to manage a project from research to implementation
• Excellent communication skills and customer service skills
• Good Team player with the ability to work well with others
• Ability to read, write and speak the English Language.
• Must be able to lift up to 50 lbs.

Education and/or Experience

• Bachelor’s degree or Associates degree in computer science or related field.
• Some practical relevant work experience of 4 to 5 years would be preferred, but not required.
• PC Technical work or Desktop Experience a must.

Working Conditions / Physical Demands

Sitting at workstation for prolong periods of time. Extensive computer work. Phone work required. Workstation may be exposed to overhead fluorescent lighting and air conditioning. Some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Moderate level of reaching, stooping, kneeling, and crouching.

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, the company reserves the right to modify, add or remove duties and assign other duties as necessary.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed here) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.