It Technician / Entry Level It Analyst / Network Engineer

Job Summary
As an IT Analyst, you will ensure our client's IT infrastructures operate smoothly and securely. You will be responsible for diagnosing and resolving level I technical issues, providing proactive maintenance, and delivering top-notch customer service to our diverse client base.

Responsibilities:

• Provide technical support and assistance remotely and, when required, on-site to client locations primarily in Orlando and around Central Florida.
• Troubleshoot and resolve hardware, software, and network-related issues promptly and efficiently.
• Perform system updates, patch management, and proactive maintenance tasks to ensure optimal performance and security.
• Set up, install, & maintain end-user servers, network, and workstations.
• Collaborate with the team to design, implement, and maintain IT solutions tailored to each client's requirements.
• Assist in setting up, configuring, and deploying new hardware and software.
• Accurately document all service activities, solutions, and client interactions in the ticketing system, and accurately maintain the client and our internal documentation and procedures.
• Ensure compliance with data protection and security standards for client systems.
• Stay up-to-date with the latest IT trends, technologies, and best practices.

Requirements:

• Degree in Information Technology or related field.
• A strong sense of accountability, professionalism, and a proactive attitude.
• Must possess the skills necessary to learn detailed aspects of the job.
• Knowledge of Windows Server 2012/2016/2019/2022 setup, maintenance, and support
• Windows 8, 10, 11 setup, maintenance, and support
• Unix/Linux maintenance and support preferred
• Familiarity with computer network configurations and support, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches. SonicWALL firewall experience is a plus.
• Knowledge of cloud computing platforms and services (e.g., Microsoft 365, AWS, Azure, Google Cloud).
• Understanding of VMWare and Hyper-V virtualization setup & maintenance.
• Knowledge of Microsoft Exchange, SQL, and Active Directory Maintenance & Support.
• Maintain a professional image, be courteous, and be customer service oriented.
• Working knowledge of IT security principles and best practices.
• Excellent problem-solving skills and the ability to work under pressure to meet deadlines.
• Exceptional customer service and communication skills to interact effectively with clients and team members..
• Availability to work after-hours/weekend on-call schedule with advance notice.
• Valid driver’s license and transportation.
• Non-smokers only.

Benefits of Working for his company:
The company offers excellent benefits for you and your family. We care about our employees and their immediate family members! We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:

• Competitive salary package commensurate with experience and skills
• Opportunities for professional growth and career advancement within the organization
• Collaborative and supportive work environment
• Health, Dental, and Vision Insurance
• Company Individual Retirement Account (IRA) with employer match
• Paid Time Off (PTO)
• Paid holidays
• Hybrid Remote Work option after proficiency
• Access to training resources and certifications to enhance your skillset
• Company-issued cell phone, laptop, and other devices
• Gym membership discounts
• Team-building activities
• Lunch and learns
• Company provided healthy snacks, fruits, and beverages
• Other employee events

The company is a Drug-Free Workplace.