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Form of work Position Information
Classification Title Information Technology Spec 1 Working Title IT Technician Hire Types Staff Division Finance & Operations Department Information Technology Services Unit Information Technology Services Location Bloomington FLSA Non-Exempt Full/Part Time Full Time FTE 1.0 Employment Condition Unlimited Work Shift Day Shift Work Schedule/Hours/Days Unlimited, Full-time
8:00am-4:30pm, Monday-Friday
Posting Details Salary Minimum $24.08 Salary Maximum $36.14 Salary Type Hourly Bargaining Unit/Plan 214, MAPE Job Description We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.
ABOUT THE POSITION
The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies.
This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance.
*This posting includes 2 current open positions: 1 IT Technician (Ed Tech) / 1 IT Technician (Service Desk.
This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.
Required Qualifications These qualifications are required to move forward; as such, ensure your application contains descriptions of your education and work experience sufficient to demonstrate competency in each of the following):
- Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows.
- Must be able to interpret information, analyze data, and think in a logical and deliberative manner.
- Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner
- Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers.
Other knowledge, skills and abilities we will be interviewing for:
- Must be able to communicate technical information in simple written and verbal instructions to non-technical staff/users.
- Competent operation of audiovisual equipment and instructional technology sufficient to provide a reliable workaround*.
(*) Required for IT Technician (Ed Tech) opening only
Preferred Qualifications PREFERRED QUALIFICATIONS
- Ability and commitment to collaborate and develop effective relationships with people from diverse backgrounds and at different levels in the college.
- Experience working in Information Technology, customer service and support, or a related professional activity.
- Previous employment at a college or university.
- Previous experience providing customer service.
- Previous experience with service management or customer relationship systems.
- Associate degree in Information Technology, Computer Information Systems, or Computer Science, Broadcast Engineering**, or Interactive and Digital Media.
- Completion of InfoComm Certified Technology Specialist (CTS)**,Completion of CompTIA, ITIL Foundations, and other computer, other audiovisual or service management-related certifications.
- Experience working in Educational Technology, AV industry or related professional activity, such as audiovisual system integration or instructional technology support**.
(**) Preferred for IT Technician (Ed Tech) only.
Other Requirements The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be available to accept work in the U.S. by the day employment begins.
An offer for this position may be contingent upon the completion of a background check.
About WHY NORMANDALE COMMUNITY COLLEGE
Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds, 42% of whom are students of color and nearly 25% are first-generation. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural responsiveness in the classroom and services provided.
Benefits Info GREAT BENEFITS PACKAGE
As an agency of the State of Minnesota, Normandale offers a comprehensive benefits package including low-cost medical, dental, vision insurance, income protection plans, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.
For information on benefits, visit SEGIP's website SEGIP. For more information on retirement benefits, please view the retirement brochure through MMB.
This position is also part of the Minnesota Association of Professional Employees ( MAPE). The collective bargaining agreement outlines many additional benefits provided https://mape.org/mape-contract-2023-2025
Posting Detail Information
Posting Number F174P Number of Vacancies 2 Re-posting Desired Start Date Position End Date (if temporary) Open Date 12/15/2023 Close Date 12/26/2023 Open Until Filled Accept Applications Special Instructions Summary HOW TO APPLY
Search for this job and more on the State of Minnesota careers website at this specific posting. Refer to Job Code 72181. If you are unable to apply online, please contact the job information line at 651.259.3637.
Posting Contact Equal Employment Opportunity Statement Equal Employment Opportunity
Normandale Community College is committed to honoring human differences and cultivating inclusion of different values and ideas in employment and education opportunity. The college is committed to the principle that all individuals are to be treated with equality and dignity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, or gender expression. In addition, discrimination in employment based on familial status or membership or activity in a local commission as defined by law is prohibited.
Reasonable accommodations will be made for applicants with disabilities. If you are an individual with a disability who needs assistance, please contact Human Resources at (952) 358-8269 or jobs@normandale.edu. Please indicate what assistance is needed.
