It Technical Support

Job Title:IT Technical Support

Location: Dallas TX

Duration: Full Time/ Permanen

Note:

1. This will be X00% onsite role (M-F).
2. Shift timing for our team will be X:XX am to XX:3X need coverage during this time.

Job Description:

• Ticket management
• Service / Help Desk Management
• Software support / maintenance
• Data center Management
• Incident Management
• Change management
• Network Management
• OS-Win X0, Win X00X, Win X012, WES8
• Active directory, Group policy, DHCP, DNS.
• Microsoft SCCM X012
• Sever Management
• Desktops and Thin clients
• Tools & Application MS Office, VPN, Citrix, SQL, FTP, RSA, MFA
• Knowledge of Microsoft Exchange/ Office XXX
• Wintel Server Support
• Knowledge of cloud computing, Artificial intelligence,
• Knowledge of Risk Management, Threat Management and Vulnerability
• Windows Security Vulnerability scanning, reporting & remediation.
• End Point Security Management
• Information security, Firewall, Web Proxy, IPS, Wireless technology, Load Balancer
• Asset Management.
• Audit Preparation & Management (ISO, ISMS, Clients)

Behavioral Skills:

• Education
  Associate or bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or another related field. Or equivalent work experience.
• Ex
  2+ years of IT work experience in computer systems or support with demonstrated working knowledge of problem solving/troubleshooting skills.
• Quick learner on a wide range of issues, including identifying improvement opportunities.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Goal oriented individual with organizational skills and a good communicator with a natural aptitude for dealing with people.
• Ability to quickly gain knowledge and understanding of technical and business functions.
• Excellent problem-solving skills, and results-oriented attitude. Excellent team skills, including strong work ethic.
• Ability to be proactive and prioritize tasks, including resolving urgent matters without impacting deliverables and productivity.
• Self-motivated, professional attitude and works well under pressure.
• Sound experience in end point (Laptop/Desktop) support and Team Management.

Certification:

• Preferred knowledge - CCNA/MCSE /ITIL