It Team Lead - Cat Card Solutions

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

The Team Lead role is responsible for the day to day leadership of the Cat Card Core Solutions team within Caterpillar Financial's Information Services team. The team supports the core processing and point of sale systems used to transact $800M to $1B in annual volume from the sale of Caterpillar parts, services, rentals, and warranties.
For more information on the Cat ® Card program please follow this link: https://www.cat.com/en_US/support/financing-protection/financing-options/cat-card.html

Role Definition
Leading a team that provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

Responsibilities
•    Provide consulting services to internal business groups on projects.
•    Oversees a team that analyzes, defines and documents client's requirements, and delivers systems capabilities, as necessary.
•    Monitors the implementation of cybersecurity standards and polices in projects or services.
•    Participate in identifying, evaluating, and developing systems that are cost effective and meet business requirements.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
 Level Working Knowledge: 
•    Comments on the organization's business model and financial goals.
•    Communicates key considerations for business decision making process.
•    Cites examples of types of information needed to make sound business decisions.
•    Participates in business task to get things done in own unit or area.
•    Caters to key stakeholders and their priorities.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
 Level Extensive Experience: 
•    Seeks discrepancies and inconsistencies in available information; explains variances.
•    Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
•    Identifies many possible causes for a problem based on prior experience and current research.
•    Approaches a complex problem by breaking it down into its component parts.
•    Chooses among a diverse set of analytical tools according to the nature of the situation.
•    Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
 Level Extensive Experience: 
•    Ensures capture of lessons to be learned from a problem-solving effort.
•    Organizes potential problem solvers and leads problem resolution efforts.
•    Uses varying problem-solving approaches and techniques as appropriate.
•    Contributes to standard practices for problem-solving approaches, tools, and processes.
•    Analyzes and synthesizes information and devises alternative resolution strategies.
•    Develops successful resolutions to critical or wide-impact problems.

Continuous Transformation: Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization.
 Level Working Knowledge: 
•    Implements new systems, procedures and tools efficiently when changes occur in the work environment.
•    Adjusts current working processes or adopts new approaches in response to changes in the business environment.
•    Seeks challenging opportunities or assignments to grow and develop one's own knowledge, skills and abilities.
•    Explains lessons or experiences learned from mistakes and failures as well as successes.
•    Communicates and analyzes assumptions about a particular issue with colleagues to gain new perspectives or more effective solutions.

Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing, and achieving objectives while having a long-term perspective of the future state of things and how to get there.
 Level Working Knowledge: 
•    Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
•    Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.
•    Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.
•    Employs leadership theories, such as contingency and transactional, and associated techniques.
•    Manages own behaviors during interactions, such as feedback giving, to shape workplace events.

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g., vendors, service providers, contractors, consultants, and suppliers).
 Level Working Knowledge: 
•    Works with vendors to assure that products or services are delivered to time and quality specifications.
•    Provides feedback on vendor performance to responsible contract administrators.
•    Resolves routine issues or problems with vendors in organization's best interest.
•    Identifies communications bottlenecks and recommends appropriate solutions.
•    Builds effective working relationships with counterparts in vendor or supplier's organization.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
 Level Extensive Experience: 
•    Plays an active or leading role in recording and storing requirement documents in various forms.
•    Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
•    Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
•    Produces detailed functional and information requirements models and documentation.
•    Trains others on requirements walkthroughs and quality reviews.
•    Utilizes automated diagramming tools to ensure traceability of requirements.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
 Level Expert: 
•    Champions the employment of technology to maximize system test throughput and coverage.
•    Builds testing and software QA methodologies and practices for the organization.
•    Advocates appropriate levels of quality by resolution of important defects.
•    Leads the team in testing activities and provides technical guidance on multiple testing projects.
•    Directs the identification, investigation, reporting and follow-up with design teams for all issues raised during the testing process.
•    Solicits and evaluates feedback from business process owners during pilot and parallel testing.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

#LI-Hybrid

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 6, 2024 - June 13, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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