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Form of workJob Description
Team Lead to provide strong leadership to technical team, fostering a collaborative work environment and provides system administration support of Box enterprise site, conduct day to day application administration, content management and user support.
- Provide strong leadership to a technical team, fostering a collaborative and innovative work environment.
- Mentor and guide team members to enhance their technical skills, career development, and overall performance.
- Encourage a culture of continuous learning and knowledge sharing within the team.
- Provides system administration support of VITA Box enterprise site, conduct day to day application administration, content management support and user support
- Upkeep and Maintenance of the VITA Box Enterprise ID
- Coordinates with VITA Customers and Box on testing and deploying new Box Releases.
- Administer support of users and groups including add or remove users, manage their settings, and convert unmanaged users to managed users.
- Create groups and manage membership.
- Adding users, building groups, customizing security settings per requests.
- Provide regular insights to customers on Box platform usage analytics
- Manage enterprise platform sandboxes. Provide, and remove access to sandbox for users and departments.
- Manage user accounts in Box and generate report(s) to identify license consumption by each agency/user group.
- Troubleshooting problems with Box software, and communicating findings, investigative research, and resolution
- Supplier will accept and resolve problems, requests and changes through the VITA Customer Care Center and the incident management system.
- Manage enterprise settings for global security, encryption, device trust, content sharing and notifications.
- Support document collaboration including:
- Support users in file management and content search
- Download site wide documents and folders for compliance reasons
- Search for files and folders across your organization
- Move files between folders due to organization change
- Permanently delete files and folders based on authorization
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