- Provide friendly, first and second level technical support to local (Washington, DC) office and remote users in the US and ensure timely resolution of end-user issues.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Onboarding of incoming employees, equipment collection of departing employees, and support local meetings.
- Assist with project work including office moves, integrations, secure work, etc.
- Support Global IT, Infrastructure, and information security requirements in accordance with global standards (including daily monitoring of server room and IDF closets).
- Willing to be trained to be a Subject Matter Expert on various software/technology platforms.
- Excellent customer service skills, willingness to take ownership of a ticket, and engagement of other departments if necessary to resolve.
- Diploma or university degree in computer science and/or 3+ years equivalent work experience.
- Preferred Certifications: A+ (MSCA, MCSE and/or MTA. ITIL qualifications would be advantageous. Network+ certification a plus).
- Ability to obtain and maintain a Secret security clearance.
- Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
- Flexible Spending Accounts for Medical & Childcare
- Paid Time Off, Family Leave for New Parents, Volunteer Time
- Tuition Reimbursement
- Commuter Transit (where available)
- 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
- Fitness Reimbursement
- And other various wellness, diversity/inclusion and employee resource programs and initiatives
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