It Support Specialist - Level Two, Junior Level

Responsibilities:

Position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Updates manager on status of projects or technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support.

Qualifications:
- Proven experience in providing technical support in an IT environment and managing help desk
- Strong knowledge of computer hardware, software, and networking concepts
- Familiarity with DNS, Windows Server administration, and firewall configurations

- Networking
- Ability to analyze complex technical issues and provide effective solutions
- Excellent communication skills, both written and verbal

- Possible travel to other OOH facilities in Massachusetts or New York

Note: This is a junior-level position requiring basic level technical knowledge and expertise. Candidates should have an understanding of IT systems and be able to work independently to resolve complex issues.

PIf8e07da1f73c-31181-33234371