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SalaryJob Description:
Key Responsibilities:
An Information Technology Support Rep. is an individual responsible for certain aspects of IT Support. You will need to dedicated to customer support in a highly proprietary software and hardware environment.
This position is required to and must be willing to work days, nights, weekends and holidays as well as on-call rotations when needed. They could also participate as a part of a team during the implementation of any new applications/systems or changes to applications/systems at the stores as well as new store openings.
Primary Responsibilities
Required Skills and Experience
Primary Responsibilities
- Take incoming support calls, answer incoming email support requests from stores and SSC.
- Provide desk side support for SSC team.
- Troubleshoot, resolve and document support issues reported to ITS.
- Work with super users and other areas of the IT team to identify problems and troubleshoot issues reported to ITS.
- Work with IT vendors to resolve support issues.
- Work closely with the on-site team and/or IT team members during implementations of new hardware, software or upgrades.
- Image, configure and deploy new workstations shipped to stores.
- Utilize monitoring systems in place to detect down or problem devices.
- Daily review of open or escalated tickets; review/update/follow-up/close open or escalated tickets.
Required Skills and Experience
- Must be able to develop an understanding of the configuration of the proprietary software applications and hardware utilized by Dave & Buster’s and Main Event stores and SSC.
- Must be proficient and comfortable working with Windows 10 operating system.
- Must have basic knowledge of server products such as Windows Server 2019, including basic understanding of Active Directory and Microsoft Management Console.
- Must be proficient and comfortable troubleshooting desktops and laptops.
- Must be proficient and comfortable troubleshooting basic networking problems including tracert, dns, dhcp.
- Must be proficient and comfortable working with Microsoft Office Products, Remote Desktop, VPN applications.
- Knowledge of Adobe products a plus.
- Knowledge of Micros Res 3700 and Micros Symphony POS platforms and POS Hardware a plus.
Soft Skills
The successful candidate will possess the following traits:
The successful candidate will possess the following traits:
- Maintain a professional and helpful attitude towards customers; both internal and external.
- Be proactive; react to monitoring alerts of down or problem devices in a timely manner, respond to email requests in a timely manner.
- Be a self-starter; do not wait for tasks to be assigned.
- Be detail oriented; document troubleshooting steps, resolutions clearly. Verify the issue is resolved before moving on.
- Work quickly and efficiently to identify problems to ensure quick resolution.
Schedules:
8am – 5pm
11am – 8pm
4pm – 1am (REMOTE)
5pm – 2am (REMOTE)
6pm – 3am (REMOTE)
- Must be available weekdays, weekends and holidays.
8am – 5pm
11am – 8pm
4pm – 1am (REMOTE)
5pm – 2am (REMOTE)
6pm – 3am (REMOTE)
WHAT’S IN IT FOR ME?:
Dave & Buster’s / Main Event is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
- Exclusive discounts on food and games at Dave & Buster's / Main Event.
- Paid Time Off (PTO) that increases with tenure.
- 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
- Medical, dental, vision and voluntary benefits
oPart Time/Full Time benefits available
oSub Benefits:
- Livongo, SurgeryPlus, and Telehealth benefits
- 401k with company match following 6 months of employment.
- Buster’s Legacy Fund (Support Team Members during difficult Times)
- Employee Assistance Program (EAP) Offerings.
- Work out facility on-site.
- Employee Power Card | Free Video Games.
We work hard, play hard and have FUN!
Salary Range:
40620We are an equal opportunity employer and participate in E-Verify in states where required.
