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Form of workJob Description
About Us:
At Emerging Tech (ET), we are more than just a workplace - we're a dynamic and diverse community of less than 100 employees located in over 20 physical states. We speak over 60 languages collectively, and this diversity is at the heart of our company culture. Emerging Tech was founded with the aim of fulfilling the emergent need for standards-based, end-to-end IT consultancy. Our team of experts is spread across the United States, and we are eager to design and implement cutting-edge solutions that revolutionize our clients' capabilities. We've established ET Labs, a groundbreaking initiative that collaborates with universities, government agencies, and industry partners. This collaboration equips, trains, and deploys disruptive technologists through our Centers of Excellence (COEs).
At ET, innovation is not just a buzzword; it's embedded in our culture. We foster an environment of innovation, collaboration, and education that stretches across our entire enterprise. We are on a mission to become the global leader in pioneering and disseminating standards-driven solutions. We believe in nurturing a community of empowered and disruptive technologists who contribute to the advancement of technology, education, and collaboration.
The successful candidate must be located in Gainesville, FL and must be a HubZone resident as determined by this website: https://maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4
Work Responsibilities:
Configure and maintain Microsoft 365 tools, including but not limited to Intune and Defender.
Monitor and optimize configurations to ensure security, performance, and compliance
Provide comprehensive support for remote devices, including troubleshooting hardware and software issues, configuring devices, and ensuring connectivity
Assist employees clients in utilizing Microsoft Office 365 applications, troubleshoot issues, and provide guidance on best practices for productivity and collaboration
Act as the first point of contact for employees seeking technical assistance.
Provide timely resolution of IT-related issues through effective troubleshooting and problem-solving
Develop and manage a comprehensive ticketing system to track and prioritize IT support requests.
Educate end-users on utilizing IT resources efficiently, especially Microsoft Office 365 tools, to enhance their productivity
Conduct training sessions for employees on the proper use of IT tools and adherence to security protocols.
Communicate IT-related updates and changes to employees as needed.
Maintain Inventory for all IT equipment, apply necessary patches, and generate monthly reports for leadership
Requirements:
Currently enrolled as a 3rd or 4th year student to receive Bachelor’s degree in Computer Science, Information Technology, or related field, or recently graduated
A strong understanding of Microsoft Office 365 applications, including but not limited to Word, Excel, Outlook, and Teams
Proficiency in diagnosing and resolving hardware and software issues on remote devices Knowledge of Windows and macOS operating systems is a plus.
Strong verbal and written communication skills, with the ability to convey technical information in a user-friendly manner
A commitment to delivering exceptional customer service and ensuring client satisfaction
Strong problem-solving and troubleshooting skills to address technical issues efficiently
Ability to work effectively within a team and collaborate with colleagues
Preferred Qualifications:
2+years of IT Help Desk Experience: Demonstrated experience in providing technical support and assistance to end-users, particularly in remote device management and Microsoft Office 365 applications
Relevant IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals)
Strong understanding of Microsoft 365 suite, particularly Intune and Defender.
Familiarity with IT security principles and best practices.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively within a team.
What We Offer:
Flexible schedule (10-20 hours per week)
Hands-on experience in IT systems support
Exposure to a dynamic and collaborative work environment
Professional Development Opportunities
Equal Opportunity Employer:
Emerging Tech, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a workplace that is inclusive and free of employment discrimination on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local law. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, benefits, training, social, and recreational activities.
We value diversity and strive to create a positive and inclusive work environment where all employees are treated with dignity and respect. Decisions regarding employment are made based on an individual's qualifications as they relate to the job for which they are applying.
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