It Specialist, Position Number 0081361

Salary: Depends on Qualifications
Location : Honolulu, HI
Job Type: Full-Time Permanent
Job Number: 2024-00281
Department: University of Hawai'i at Manoa - OVPSS - Student Residential Life
Opening Date: 02/07/2024
Closing Date: Continuous
Position Number:: 0081361
Description
Title: IT Specialist
Position Number: 0081361
Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, STUDENT CO-CURRICULAR SUCCESS, STUDENT RESIDENTIAL LIFE
Location: UH at Manoa
Date Posted: February 7, 2024
Closing Date: Continuous; first review begins February 23, 2024 and will continue until the position is filled.
Band: A or B
Salary :
Full Time/Part Time: Full-time
Month: 11-month
Temporary/Permanent: Permanent
Other Conditions: Special Funds; To begin approximately March 2024, subject to position clearance and availability of funds. subject to position clearances; this is not a remote position.
PBB Duties and Responsibilities

1. *Serves as an IT Specialist in direct support of Student Housing Services (SHS) at the Manoa Campus.
2. *Works with the SHS users and/or stakeholders to gather and document their requirements. Validates compliance with state/federal laws, regulations and UH policies working closely with the unit.
3. Creates queries to analyze and interpret data based on the user's requirements.
4. Ensures the technical solution meets the needs of the unit and their objectives.
5. *Installs, configures, maintains, troubleshoots, servers mainly in a virtual server computing environment running in-house or 3rd party applications. Works with UHM ITS to configure application requiring network and firewall settings.
6. *Ensures that the systems are running securely and backups are completed as scheduled. Must be available off-hours, including evenings, weekends and/or holidays to troubleshoot systems if needed.
7. *General awareness applying application change management procedures.
8. *Designs, develops, tests, and documents scripts and routines as needed for enhancing and automating application per user requirements.
9. *Researches 3rd party software solutions; participates in the implementation and maintenance of the system.
10. Ensures training materials are provided, classes are scheduled and training is conducted for the appropriate users.
11. *Ensures compliance with ITS Information Security Office's policy; manages data governance requirements and ensures adherence to securing FERPA, PII, HIPAA and other categories of data confidentiality requirements.
12. *Provides technical assistance for assigned areas and identifies, analyzes, and resolves/troubleshoots issues.
13. *Assists with web site content edits as needed working closely with the unit. Ensures adherence to ADA compliance.
14. Other duties as assigned.

PBA Duties and Responsibilities

1. *Serves as an IT Specialist in direct support of Student Housing Services (SHS) at the Manoa Campus.
2. Works with the Student Housing users and/or stakeholders to gather and document their requirements. Validates compliance with state/federal laws, regulations and UH policies working closely with the unit.
3. *Creates queries to analyze and interpret data based on the user's requirements.
4. *Assists IT Specialist(s) to ensure the technical solution meets the needs of the unit and their objectives.
5. *Installs, configures, maintains, troubleshoots, servers mainly in a virtual server computing environment running in-house or 3rd party applications. Works with UHM ITS to configure application requiring network and firewall settings.
6. *Assists IT Specialist(s) to ensure that the systems are running securely and backups are completed as scheduled. Must be available off-hours including evenings, weekends and/or holidays to troubleshoot systems if needed.
7. *General awareness applying application change management procedures.
8. *Participates in the design, development, test, and documents scripts and routines as needed for enhancing and automating application per user requirements.
9. *Researches 3rd party software solutions; participates in the implementation and maintenance of the system.
10. Ensures training materials are provided, classes are scheduled and training is conducted for the appropriate users.
11. ** Assists IT Specialist(s) to ensure compliance with ITS Information Security Office's policy; manages data governance requirements and ensures adherence to securing FERPA, PII, HIPAA and other categories of data confidentiality requirements.
12. *Provides technical assistance for assigned areas and identifies, analyzes, and resolves/troubleshoots issues.
13. Assists with web site content edits as needed working closely with the unit. Ensures adherence to ADA compliance.
14. Other duties as assigned.

(* Denotes essential functions)
PBB Minimum Qualifications

1. Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science or Business Administration or related field and 3 years of progressively responsible professional information technology experience with responsibilities for application and system administration, security and system integration in a large organization, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of principles, practices, and techniques in the area of functional application support, security, project management disciplines as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology.
3. Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with systems integration and data management.
4. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluation, integrate, and implement practical and thorough solutions in an effective and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
8. Experience managing complex applications and related system integration points that are in alignment with the requirements of the Student Housing unit.
9. General knowledge of API's, automated scripts, and leveraging SFTP to integrate with other systems.
10. Experience with generating data extracts and reports for analysis by business units' employees.
11. Demonstrated knowledge of data security disciplines and overall information technology cybersecurity best practices.
12. Knowledge of FERPA, HIPPA and PII requirements.
13. Possesses excellent communication skills.
14. Ability to establish and maintain effective working relationships with colleagues, key stakeholders, Student Housing employees, and other users of Student Housing computer services and facilities.
15. Experience with managing 3rd party vendors to ensure upkeep of applications and infrastructure.
16. Experience with creating user guides and providing training to end users.
17. Experience with desktop installations, connectivity and overall troubleshooting support.
18. Ability to work outside of normal business hours including evening, weekends, and/or holidays.

PBA Minimum Qualifications

1. Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science or Business Administration or related field and 0 years of progressively responsible professional information technology experience with responsibilities for application design & software development, or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Functional knowledge of application development, management & use, demonstrated by knowledge, understanding and ability to apply principles, concepts, methodology and terminology.
3. Functional knowledge and understanding of technology, systems, hardware and software associated with application design & software development.
4. Demonstrated ability to recognize problems, identify possible causes and resolve routine problems in the area of application design & software development.
5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
7. Experience with content management systems, with demonstrated ability to analyze and improve user engagement.
8. Demonstrated ability to assess user needs, develop solutions and provide post-implementation support.
9. Working knowledge of system administration, systems management, webmaster, security and software programming inclusive of understanding and practicing coding standards and best practices.
10. Ensures that the systems are running securely and backups are completed as scheduled.
11. Knowledge of FERPA, HIPPA and PII requirements.
12. Experience with creating user guides and providing training to end users.
13. Experience with desktop installations, connectivity and overall troubleshooting support
14. Ability to work outside of normal business hours including evening, weekends, and/or holidays.
15. Demonstrated competencies in technical knowledge, critical thinking skills, communication skills and interpersonal skills.

PBB Desirable Qualifications

1. Project management experience.
2. Experience with Student Housing Services systems in a higher education environment.

PBA Desirable Qualifications

1. Demonstrated ability to design effective and efficient user interfaces.
2. Experience with identifying integration options with other systems.
3. General knowledge of servers, network and infrastructure.
4. IT work experience in a higher education student housing environment.

To Apply:
Click on the "Apply" button on the top right corner of the screen to complete an application and attach all the required documents. Documents include:

• Cover letter identifying the Band level of your application and explaining how you meet the minimum and desirable qualifications;
• Current Resume;
• Official transcript(s) showing the degree and coursework to date appropriate to the position (copies are accepted; however, original official transcripts will be required at the time of hire);
• Names and contact information (telephone number and email addresses) of three (3) professional references.

The application will be considered incomplete if materials are unreadable or illegible or password protected, and will not be considered Please REDACT references to social security numbers and birth date on submitted documents. Late or incomplete applications may not be considered.
Note: If you have not applied for a position before using NEOGOV, you will need to create an account.
Inquiries: Adele Fujita, or 808-956-4008
EEO/AA, Clery Act, ADA
The University of Hawai'i is an and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link:
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: