IT Senior Manager, Manufacturing Support - US - Hybrid

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Accuracy-oriented team leaders. Providing direct oversight of processes and results, managers who ensure accurate and timely completion of projections, forecasts or reporting.

Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

The IT Senior Manager, Manufacturing Support - US will lead Manufacturing and GLO end user facing services across the Stryker Enterprise in North America, as part of the Global Mfg/GLO support service.

This role will be accountable to build and lead an integrated support model ensuring oversight of end-to-end support for all Stryker Manufacturing and GLO plants in the Americas region. They will direct a team of internal and 3rd party personnel and will work closely with senior leaders in the IT organization to help manage support escalations, demand, and change, while ensuring a world class user experience.  This will be done in close partnership with the IT GQO Business Partners, IT Service leads and GQO Service leads.

Success in this position will be attained by driving operational excellence and ensuring ongoing development of personnel.  They should excel in management of operational, financial, and talent metrics. The role encompasses managing direct reports, vendors, support ecosystem, relationships with support teams (internal IT and Business support functions), and communications with the users.

Essential duties & responsibilities:

• Fosters IT Manufacturing/GLO service transformation across the Americas region.
• Implements and maintains a Manufacturing and GLO Service Model strategy that:
• Aligns with Stryker IT support model and GQO KPIs
• Provides shopfloor point of contact for escalations, changes, and day-to-day and Major Incident IT support.
• Partners with GQO business and IT to facilitate continuous innovation aligned with defined standards for lifecycle management, security, and support.
• Ensures service excellence and discipline across all Stryker divisions through monitoring services, continuous improvement, and embracing the Voice of the Customer
• Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans.
• Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives.
• Communicates and build trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors.
• Works across multiple IT groups to ensure platforms and services are integrated and efficiently operated.
• As a member of the End User Services team, lead, and support cross-functional assignments
• Works with project managers on global projects with a focus on technical design, risk assessment, costs, timing, and End User experience

• BS in Computer Science or equivalent education required.
• ITIL certification strongly desired
• Minimum 10 years of professional experience required
• Minimum of 6 years managerial and 6 years of hands-on experience in leading IS based services, preferably in manufacturing/GxP environment required
• Experience managing and working with external 3rd party service providers.
• Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is required.
• Experience in driving process discipline, establishing frameworks for end-to-end delivery of services.
• Experience in global environment, Life Sciences, Converged networking, Client based technologies, and Project Management are strong plus.
• Cross Group Collaboration, Strong Communication Skills, and Relationship Management

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
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Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.