Address
Form of workAbout Us
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.
Watch Our Story:' https://www.hdrinc.com/our-story'
We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
IT Regional Support Managers play a crucial role in maintaining an up-to-date knowledgebase of technical solutions. Their primary objective is to ensure that the organization's IT support functions efficiently and productively. They achieve this by implementing service level agreements, monitoring management performance metrics, tracking critical success factors, and using key performance indicators. Additionally, they oversee the delivery of IT support to end users and various locations within their region. Collaborating closely with the Director of Support Services and other management staff, they identify specific technical needs and priorities.
Furthermore, the IT Regional Manager - Support Services takes charge of multiple IT teams. Their responsibilities include developing operational project plans, identifying strategic milestones, creating time schedules, and executing crucial actions necessary for the successful implementation of these plans.
Specific Responsibilities
- Manage Support Services personnel resources including staffing level requirements and planning, hiring, promotions, compensation, staff locations, job definitions, roles, and ongoing professional development.
- Research, report and correct quality assurance/control (QA/QC) issues to improve customer service levels using change management, problem management, and incident management standards derived from metrics and dashboards.
- Direct the development and presentation of IT budgets working with department leadership to identify location needs and costs for operations, emergency plans, cross team coordination and project planning needs.
- Ensure that all IT activities and deliverable products comply with HDR policy and state and federal regulations.
- Promote and maintain collaboration between Support Services and other ITG groups to ensure agreed upon service levels are being met. Coordinate with IT support teams, Operational Services, Facilities, and other ITG groups to plan and implement new project offices, new acquisitions, office relocations, office expansions, and office closures in the region.
IT Project Management
- Manage enterprise tasks and initiatives for Support Services. This includes task planning, scheduling, communication, tracking, and reporting.
- Evaluating and developing the work and performance of ITG Area Managers - Support Services.
- Review and approve tasks sent to Support Services IT staff. Responsible to ensure clarity and that the directives align with overall goals of Support Services.
#LI-KV1
Qualifications
• Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
• Minimum 6 experience in managing and developing staff
• Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision
• Competence to maintain flexible thinking with an ability to see and enforce the big picture
• Proven record of experience bridging cross functional groups in an information technology or technical environment with remote offices and staff
• Aptitude to define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Experience in working with business management to establish priorities and expectation
• Superior customer service skills with proven interpersonal skill
• Able to prioritize and execute tasks in a high-pressure environment
• Strong collaboration skills; ability to successfully communicate ideas and negotiate/persuade position in group environment
• Ability to travel up to 10% of the time (driver's license and good driving record required)
• Strong ability to multitask
• Strong work ethic
• An attitude and commitment to being an active participant of our employee-owned culture
Preferred Qualifications
• Knowledge of A&E industry
Why HDR
At HDR, we know work isn't only about who you work for it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer.
Watch Our Story:' https://www.hdrinc.com/our-story'
We believe that the way we work can add meaning and value to the world. That ideas inspire positive change. That coloring outside the lines can illuminate fresh perspectives. And that small details yield important realizations. Above all, we believe that collaboration is the best way forward.
IT Regional Support Managers play a crucial role in maintaining an up-to-date knowledgebase of technical solutions. Their primary objective is to ensure that the organization's IT support functions efficiently and productively. They achieve this by implementing service level agreements, monitoring management performance metrics, tracking critical success factors, and using key performance indicators. Additionally, they oversee the delivery of IT support to end users and various locations within their region. Collaborating closely with the Director of Support Services and other management staff, they identify specific technical needs and priorities.
Furthermore, the IT Regional Manager - Support Services takes charge of multiple IT teams. Their responsibilities include developing operational project plans, identifying strategic milestones, creating time schedules, and executing crucial actions necessary for the successful implementation of these plans.
Specific Responsibilities
- Manage Support Services personnel resources including staffing level requirements and planning, hiring, promotions, compensation, staff locations, job definitions, roles, and ongoing professional development.
- Research, report and correct quality assurance/control (QA/QC) issues to improve customer service levels using change management, problem management, and incident management standards derived from metrics and dashboards.
- Direct the development and presentation of IT budgets working with department leadership to identify location needs and costs for operations, emergency plans, cross team coordination and project planning needs.
- Ensure that all IT activities and deliverable products comply with HDR policy and state and federal regulations.
- Promote and maintain collaboration between Support Services and other ITG groups to ensure agreed upon service levels are being met. Coordinate with IT support teams, Operational Services, Facilities, and other ITG groups to plan and implement new project offices, new acquisitions, office relocations, office expansions, and office closures in the region.
IT Project Management
- Manage enterprise tasks and initiatives for Support Services. This includes task planning, scheduling, communication, tracking, and reporting.
- Evaluating and developing the work and performance of ITG Area Managers - Support Services.
- Review and approve tasks sent to Support Services IT staff. Responsible to ensure clarity and that the directives align with overall goals of Support Services.
#LI-KV1
Qualifications
• Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
• Minimum 6 experience in managing and developing staff
• Self-starter with the ability to handle multiple tasks and deadlines with minimal supervision
• Competence to maintain flexible thinking with an ability to see and enforce the big picture
• Proven record of experience bridging cross functional groups in an information technology or technical environment with remote offices and staff
• Aptitude to define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Experience in working with business management to establish priorities and expectation
• Superior customer service skills with proven interpersonal skill
• Able to prioritize and execute tasks in a high-pressure environment
• Strong collaboration skills; ability to successfully communicate ideas and negotiate/persuade position in group environment
• Ability to travel up to 10% of the time (driver's license and good driving record required)
• Strong ability to multitask
• Strong work ethic
• An attitude and commitment to being an active participant of our employee-owned culture
Preferred Qualifications
• Knowledge of A&E industry
Why HDR
At HDR, we know work isn't only about who you work for it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way.
