It Program Manager - Customer Success

As an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This role requires a strong grasp of the big-picture – namely, how can technology help achieve business goals – as well as a keen ability to establish priorities, manage rAs an experienced professional in Project Execution, you thrive at managing complex technology programs that have far-reaching implications for clients, employees, and stakeholders throughout the firm. This role requires a strong grasp of the big-picture – namely, how can technology help achieve business goals – as well as a keen ability to establish priorities, manage resources and budgets, and build and incentivize high-performing teams. You'll work closely with colleagues across the firm to identify opportunities to develop projects and programs that are broadly applicable. Once you and your team establish a roadmap, you'll play an integral role in ensuring that the project is running on time, within budget, and in accordance with firm-wide guidelines, including risk and architecture. Just as importantly, you'll work with your team to set goals, foster collaboration, and promote the values, culture, and brand of JPMorgan Chase & Co.

Key responsibilities

• BS/BA degree or equivalent experience.
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines.
• Understanding of global and line of business project and program management standards and methods.
• Experience working with high-performing teams in complex program execution.
• Strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations.
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.
• Ensure all projects in the program are delivered with high quality, on scope, on time & on budget, while escalating decisions to executive sponsors as necessary.
• Monitor PM performance via standard governance practices and behaviors.
• Identify and secure resources including project team, vendors and consultants.
• Acts as the communications conduit to executive sponsor & project stakeholders; conducts regularly scheduled briefings/status updates.
• Create an environment that breeds trust and collaboration with others. Exhibit a strategic business focus with a customer-focused perspective.

Required qualifications

• Substantial IT Project Management experience, or relevant business or team leadership.
• 10 years’ experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.).
• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology.
• Strong knowledge of industry standard project management tools for financial and project reporting (i.e., Clarity, JIRA, Beeline, Microsoft Project etc.).
• Formal project management training and discipline knowledge required.
• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals.
• Experienced in Scrum Agile Project Management that can take our product development teams to the next level in adoption of Agile, Scrum and Kanban practices.
• Strong knowledge of Agile industry standard best practices to provide high touch and hands on team guidance in an agile framework.
• Proven experience managing geographically distributed and culturally diverse workgroups.
• Extensive experience with multi-million-dollar projects with high complexity and client focus.
• Proven experience at delivering high quality projects on time & within budget.

Preferred qualifications

• Extensive experience at presenting metrics to key stakeholders.
• Excellent oral and written communication skills across functions and teams, up and down the chain of command.
• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.
• Ability to motivate Project teams, leveraging strong leadership & analytical skills.
• Proven negotiation & influencing skills.
• Strong stakeholder management & customer focus.
• Strong knowledge of IT environment and working with outside Service Providers/Vendors.esources and budgets, and build and incentivize high-performing teams.