It Operations Support.

software, and business applications. The IT Operations Support Technician is also involved
in special Information Technology projects associated with the organization's overall
strategic plan.
To accomplish these responsibilities, the IT Operations Support Technician must be able to
appropriately communicate to ITS management concerns and issues identified in the day-
to-day management of all the aforementioned areas. The IT Operations Support Technician
will work on tasks which are varied and complex, monitor the environment to identify
problems and issues, escalate where applicable to the appropriate persons, management,
or vendor, and will be responsible for the follow through and resolution of these identified
problems and issues. Ability to adapt procedures, tools, equipment, techniques to meet
business and project needs. The IT Operations Support Technician must also demonstrate
an ability to work well within a team environment and to manage business relationships with
customers and vendors.
The IT Operations Support Technician is expected to be proficient with operating systems
such as Windows, Mac OS and Linux as well as common desktop applications. Desktop
applications include Word, Excel, PowerPoint, Outlook, Adobe, and others. IT Operations
Support Technician is expected to have a functional knowledge of LAN/WAN networking
and endpoint management with Microsoft Intune.
The IT Operations Support Technician position requires carrying of a phone during work
hours and occasional after hours; weekends, lifting of computer equipment, and
occasional travel. This role is preferred to be on-site with remote opportunities provided on
a case-by-case basis.
Responsibilities:
Responsibilities:
Performs configuration, troubleshooting, diagnosis, and ensures repairs/fixes of PC
hardware, peripherals, devices, operating systems and software applications.
Perform network infrastructure and maintenance tasks and assist senior staff in the
identification and resolution of network operating problems.
Performs troubleshooting, diagnosis, and repairs/fixes common desktop application
problems. These include, but are not limited to, problems with e-mail, word processing,
spreadsheets, project management, and web browsers.
Provide level 1 application support for Oracle Fusion Cloud Applications and additional
business critical applications.
Performs troubleshooting, diagnosis, and repairs/fixes RF equipment used in the
Distribution Center.
Perform project related work which may include implementation or configuration of new
hardware or software.
Microsoft 365, Intune, Defender, and EntraID (Azure AD) administration.
Development and maintenance of scripts to assist with process automation or
deployment using common scripting languages including: PowerShell, Python, Batch,
and Bash.
IT Operations Support Technician will support cloud-based phone system.
Assist in the installation of network infrastructure equipment.
Implements backup and recovery procedures according to company backup and
retention policies.
IT Operations Support Technician will support engineering software such as
SolidWorks, Pro-E, IAR systems and Mentor Graphics Pads.
Performs troubleshooting, diagnosis, and repairs/fixes issues related to printers.
Performs troubleshooting, diagnosis, and repairs/fixes MAC operating system
problems.
Tracks changes to configuration and installation o

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).