It Network Engineer Ii - Its

Description

OFFICE OF INFORMATION TECHNOLOGY SERVICESState of Idaho Opportunity

Summary:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success.

Information Technology Services (ITS), currently has an opening for an IT Network Engineer II position in Idaho Falls or Pocatello. This position will require travel throughout this region to support various State agencies and will develop, implement, maintain, and troubleshoot complex computer, data, voice, and video networking infrastructure; including network administration, installation and maintenance of network infrastructure; and perform related work.

 The selected individual will design, develop, and apply technical expertise to support the organization's wired and wireless network systems, and infrastructure. This position will be responsible for designing, developing, testing, installing, and/or deploying wired and wireless network technologies. The work typically includes contingency planning, configuration management, direct maintenance, and problem resolution.

The IT Network Engineer II will maintain the complex LAN/WAN/WLAN networking systems and be responsible for the installation and configuration of the network, router, firewall, wireless infrastructure, and core agency network devices. Provide technical analysis and subject matter expertise and support for networks, servers, and related systems. Analyze and resolve network and data communications problems. Work requires the exercise of independent judgment and initiative with minimal direction and takes guidance from Network Engineer III’s and above as needed.

 Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.

 Example of duties:

• Works with customers to understand and explain business and technical issues in an enterprise class LAN/WAN/SD-WAN environment;
• Responds to user problems, explains new technologies and presents deliverables;
• Evaluates and plans implementation and use of moderately complex network systems;
• Participates on projects and/or network maintenance and troubleshooting activities;
• Understands resource requirements to maintain or upgrade service levels.
• Assists in network planning, design/engineering, architecture development, and the creation of technical standards.
• Evaluates new products and resolves network problems as assigned; 
• May mentor junior staff and assist in troubleshooting.

 Minimum Qualifications:

• Good knowledge of current LAN, WAN, or SD-WAN networks that support voice, data, video, and wireless client connections.
  Typically gained by a college degree directly related to information technology OR at least two years of work experience with LAN, WAN or SD-WAN technologies in a medium to large business environment AND by possession of a professional vendor certification in router, switch or SD-WAN technologies within the last two years. (Definitions: LAN = Local Area Network, WAN = Wide Area Network, SD-WAN = Software Defined Wide Area Network)
• Experience installing, maintaining, and troubleshooting networks in a business or data center environment and resolving network problems.
  Typically met by at least two years of full-time experience installing, maintaining, troubleshooting networks in a business or data center environment, and resolving network problems.
• Experience working with end users to develop and implement information technology solutions for a wide variety of uses.
  Typically met by at least two years of full-time work experience supporting a business network as part of the primary job responsibilities within the last two years.
• Experience using network troubleshooting, monitoring, and diagnostic tools to resolve network issues.
  Typically gained by at least two years of full-time job experience using network troubleshooting, monitoring, and diagnostic tools to resolve network issues.

 Desired qualifications:

• Experience with configuring routers and switches from either Cisco and/or Juniper Networks.
  Typically met by at least one year of full-time work experience installing, maintaining, and troubleshooting routers and switches from either Cisco or Juniper Networks as part of the primary job responsibilities.
• Knowledge of basic concepts of IP routed and switched networks.
  Typically met by at least one year of full-time work experience utilizing concepts in network topologies and basic theory of routing versus switching.
• Experience working with non-technical customers who are having problems with their network connectivity.
  Typically met by at least one year of full-time work experience addressing customer complaints and resolving their network related issues to their complete satisfaction as part of the primary job responsibilities.
• Knowledge of basic network security concepts.
  Typically met by at least one year of full-time work experience staying current on network security principles and trends as part of the primary job responsibilities.
• Ability to troubleshoot network connectivity problems in IP routed networks.
  Typically met by at least one year of full-time work experience working within a team environment to troubleshoot complex, intermittent network performance problems in an IP routed network as part of the primary job responsibilities.

Applications will be accepted through 4:59 PM MST on the posting end date. 

Benefits:

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.