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SalaryAbout this role:
As the IT Support Manager, you will oversee and manage the employee-facing information technology needs for Petvisor's US organization. You will be responsible for developing and executing the IT strategy, managing an international IT team, and ensuring the efficient and secure operation of technology systems that support a growing SaaS software business. A qualified candidate will be eager to collaborate and contribute, own the HelpDesk function, produce reports, and drive project execution. Reporting to the CFO, you'll be expected to manage budgets and procurement while achieving a balance in competing projects.
This role is hybrid, and you will be expected to visit our office in Orlando, FL, 2x a week.
Apply if you're excited to:
- Maintain hardware inventory, manage storage, onboarding setup/configuration, and off-boarding equipment retrieval, working closely with the People Department
- Manage the internal team of support employees who respond to support tickets submitted by employees
- Communicate directly with employees to troubleshoot hardware, network, and software issues internally via Slack, email and phone
- Standardize, implement, and update necessary programs/tools/policies, providing guidance and training to the internal team regarding best practices and compliance
- Forecast technical advancements, define department needs, and ensure project deadlines are met
- Understand business requirements to provide feedback and direction, including ensuring successful audits as necessary
- Monitor performance and security of IT systems to determine productivity levels, risks, and need for upgrades, to make prioritized recommendations for continuous improvement of the overall infrastructure and solutions
- Control budget and report on expenditures related to essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, software, and hardware
- Build vendor relationships and create cost-efficient contracts
About You
- 5+ years in IT Support or Help Desk, or related experience in a technical and remote internally-focused position
- Managed support employees with a goal of delivering exceptional customer service
- In-depth knowledge of computer hardware, software, and networks
- Ability to lead, prioritize, facilitate, organize, and manage several milestones and projects efficiently
- Ability to learn quickly and keep up with technical innovation and trends in IT
- Experience in documenting processes and monitoring performance metrics
- Extensive experience working with different operating systems, including Windows and Mac OS
- Proficient with the administration of Google Workspace and Microsoft Office Suite
- Time management skills and the ability to establish reasonable and attainable deadlines for resolution
Benefits & Perks
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Pay Range
Petvisor is the parent company of a family of brands that includes PetDesk, Vetstoria, WhiskerCloud, Kontak, and Groomer.io. Petvisor equips veterinary practices and pet services businesses with a suite of mobile-enabled tools, facilitating better communication, service, and client retention. The company's innovative approach supports over 10,000 veterinary clinics, 400 grooming facilities, and over 20 million pet parents globally.
We are an equal opportunity and strive for a culture where everyone feels empowered to celebrate their whole, authentic selves at work. We encourage varied approaches and points of view to cultivate an inclusive workplace where difference is valued. Diversity fuels innovation and strengthens our bond with our customers and the communities we serve.
Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
